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The Challenge
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After a few years of providing "classic" telephone services, mainly carrier preselection (CSO), Ibercom decided to jump into the VoIP world. The needed a solution to implement virtual PBX environments that could be re-branded for their different sales channel partners. Staff were quite used to the Parallels Plesk suite of products for hosting, so with 4PSA being one of their partners, they considered it mandatory to evaluate VoipNow Platform. The technical team also did some Google research combined with some personal comments from colleagues, in order to have a wider product base to evaluate. They evaluated a few technology providers and decided to go for VoipNow as it was the "most complete at the moment". They still consider it that way to this day.
Implemented Solution
Ibercom owns more than 20 VoipNow dedicated servers, re-branded for different local operators. The company has 96 clients and a total of over 1000 extensions which include phone terminals, queues, IVR and voicemail. While they still offer PSTN telephony telephony, Ibercom's variety of services has expanded. Today, they have direct internet telephony customers that benefit from Cloud PBX and SIP trunking and do business with white labeled resellers to whom they offer hosted virtual PBX servers. The cloud services in their offer also include hosting, internet access, and networking.Their plans for the future anticipate the extension of the termination business internationally. This is to be approached in two main ways: delivering services to local telephone companies that address their services to foreign residents in Spain and also trying to open to international carriers that have links with Spain and need good termination services within Spain.
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Enhanced set of configuration options. The The settings area of VoipNow Professional allows administrators and resellers to set feature capabilities, billing preferences, extension types and many more. You can also choose your interface appearance and language. Customization goes even further with VoipNow's supported APIs - CallAPI and SystemAPI - allowing personalization and automation of operations that would otherwise require to be done manually.
Re-branding for different partners. VoipNow VoipNow's Whitebox capability permits the removal of all vendor copyright notices and references from the web management interface. Ibercom was able to resell the product solely bearing their own logo.
Multitentancy. Ibercom Ibercom has found it very easy to deliver customized virtual PBX environments to their local partners. This modern software architecture based on the SaaS model allows multiple companies to use the same software. Service providers can resell VoIP services to multiple accounts using a single software instance.
Prepayment. VoipNow VoipNow's integrated real-time reseller-friendly billing engine supports both postpaid and prepaid charging plans. Ibercom's Javier García claims that they have recently started implementing it and they are already able to see great potential in this feature.
Their plans for the future anticipate the extension of the termination business internationally. This is to be approached in two main ways: delivering services to local telephone companies that address their services to foreign residents in Spain and also trying to open to international carriers that have links with Spain and need good termination services within Spain.
"What we appreciate most is the ease of delivering customized virtual PBX environments to our local partners. Also, the set of configuration options and features addresses all the needs that we have been encountering."
Javier García, Marketing Manager at Ibercom Telecom, S.A.
About VoipNow Professional
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VoipNow Professional is the leading Unified Communications platform designed for the cloud. The software delivers enriched hosted PBX services that feature voice, video, presence, faxing, and instant messaging. The solution comes with a strong feature-set that allows Service Providers to target business customers, a powerful automation that reduces operational costs, and an unbeatable cost-effective offer.
For more information on this case study and VoipNow Professional deployment strategies, please contact:
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