MeloTel focuses on providing hosted telephony and data services to commercial organizations. Since MeloTel was a beginner in the VoIP industry, they found it extremely important to offer competitive features and functionality. The company's services target telemarketing centers, customer support departments, and government programs, small and medium commercial establishments. The nature of their clientele includes call centers that require CRM integration for click-to-call functionality.

For some time, MeloTel focused on developing their own platform to allow them to control call flows, track and control users and billing. After having explored other possibilities, they decided to go for VoipNow, which turned out to be working “like a dream.” MeloTel's VoipNow servers are hosted within a data center and they deliver their services over the cloud. The company has over 1000 clients and extensions. They use phone terminals, queues, IVRs, voice mail centers, conference, callback extensions, calling cards, intercom and paging extensions and log in centers.

The reason for choosing VoipNow over other products was that it was not standalone software. VoipNow has various APIs destined for developers to customize it to their needs. MeloTel were pleased that by using the API they were able to integrate VoipNow into web-based CRMs. They integrated VoipNow with various customer relationship management software products: Melochenator Software, DaFeeder and SalesForce. In addition to VoipNow, MeloTel also deploys proprietary Asterisk software.

After switching to VoipNow Professional, MeloTel has experienced lots of benefits:

• APIs: VoipNow supports application development through APIs such as CallAPI, SystemAPI, and Business Zone API; they are flexible, cost-saving services that allow third-party software applications to perform various operations that would otherwise have to be done manually;
• Billing management: VoipNow Professional takes the tasks of handling how your clients and resellers are charged and makes them automated; with its built-in billing engine, both the administrator and the reseller can set up charging plans that will later apply well-established rules to determine the amounts that need to be paid for the service.
• Client and reseller management: a single instance of VoipNow runs on a server and serves multiple client organizations or tenants; a service provider can still deploy multiple VoipNow Professional virtual environments on the same physical machine, even if the software is multi-tenant.

"We appreciate VoipNow because it's not just standalone software. It's backed by the team of management and support staff and they are always developing to make it better. It has more features and functionality with their APIs that allows for an amazing integration into any web-based CRM.” 
 
 

                                                                                                                                                                                                                                                                                                                      John Meloche, President of MeloTel Inc. 

VoipNow Professional is the leading Unified Communications platform designed for the cloud. The software delivers enriched hosted PBX services that feature voice, video, presence, faxing, and instant messaging. The solution comes with a strong feature-set that allows Service Providers to target business customers, a powerful automation that reduces operational costs, and an unbeatable cost-effective offer.