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Applies to VoipNow 3 and higher!
This article explains how the steps you need to take if you want to tran= sfer calls to external numbers using an IVR extension.
Regardless of the account type you own (Service Provider, Organization o= r User), VoipNow allows you to customize your IVR so that you can have call= s easily transferred to external numbers.
All you need to do is enable the Transfer call to number contain= ed in variable action from the IVR Setup page. To= do so, take the following steps:
Here is an example to help you learn the best way to set up an IVR call = transfer.
Let us assume you want to have your calls transferred to number 47=
723366
. Here is what you need to do.
STEP 1: Ask the caller if they want to be transfer=
red. To record the caller's option, open the Edit Actions =
page of your IVR context. An entire drop-down list of actions will become a=
vailable. Select Record digits to variable. Use the
Record = {number_of_digits} digits to variable {variable}Stop recording after {x} se= conds of inactivity [] Play before starting recording {sounds}
where:
{number_of_digits}
- Indicate the number of digits the cal=
ler is expected to type.{variable}
- Fill in the name of the variable where the in=
put will be stored.{x}
- Set the number of seconds of inactivity after which =
the recording will be terminated. The accepted values range from 1 to 9. Th=
e default value is 5 seconds.STEP 2: Prior to recording, you may choose to play a so= und, such as Press 1 to be transferred to number 47723366. So, sel= ect the Play sound action from the same drop-down action l= ist in the Edit Actions page.
STEP 3: Associate the caller's option with the number y=
ou want to transfer them to (in our case, 47723366
). For this,=
you can use the Set variable action from the same drop-do=
wn list in the Edit Actions page. Customize the two detail=
s under the Set variable action by associating variable user-select (your variable) with string 47723366
.
STEP 4: Use the association made earlier in a transfer =
action. Select the Transfer call to number contained in variable action from the drop-down list and customize the two action details =
as follows: set the Transfer the call to number contained in variab=
le detail to 1
and select the Allow transfers=
to external numbers checkbox.
At this point, when the caller presses 1
, they will be tran=
sferred to number 47723366
.