When CallNow calls cannot be placed, the most frequently encountered rea=
son is the lack of routing rules defined for the number you are dialing fro=
m. For instance, if you enter:
Your na=
me:* John
Your phone number:* + 5558889090
VoipNow dials 005558889090. If there are no routing rules set up for num=
bers starting with 00, the call will not be placed.
Here's another example:
Your na=
me:* John
Your phone number:* +1 5558889090
VoipNow will dial 0015558889090. If there are no routing rules set up fo=
r numbers starting with 001, the call will not be placed.
Step-by-st=
ep guide
To troubleshoot this, you need to create routing rules for numbers start=
ing with 00. Here is how:
STEP 1: Log in as admin to the web interface.
STEP 2: Go to the Channels =E2=86=92 Outgo=
ing routing =E2=86=92 [Outgoing Routing Rules Gr=
oup assigned to the Service provider that owns the extension that will use =
CallNow] page.
STEP 3: Add a routing rule to process dialed numbers th=
at start with 00.
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cles
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