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| Option | Details |
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| Name | Provide a descriptive name for your IVR extension. |
| Clone IVR Settings From | In case you want to replicate all the settings of an existing IVR, you may select the IVR you want to copy from the drop-down list.
Please check the IVR Report for structural errors after cloning another IVR. If you clone an IVR extension that belongs to another service provider, some problems may arise. In case an option that transfers calls to an extension number is enabled, the system will not copy that extension number. Also, in case options that transfer calls to extensions in specific time intervals, the time intervals will not be copied. |
| Default Music on Hold Folder | This folder contains the sound files that will be played in order when the caller is on hold or when the extension waits for an operation to be performed.
Click the  icon to view the available folders. A pop-up window that allows you to select the desired default music on hold folder will be displayed. You can read more about the Music on Hold Manager in the Appendix. |
Timeout | Limit the time interval within which an IVR caller can remain inactive while the IVR waits for their input. Between: 2 to 60 seconds; default: 8 seconds. |
| IVR Session Lifetime | Limit the total time interval an IVR caller can spend in the IVR menu. Between: 10 to 86,400 seconds; default: 1,800 seconds. |
| If Lifetime Expires | Choose the action that will occur when the IVR's lifetime expires. - Hangup - The call will be terminated.
- Transfer to Extension - The call will be transferred to another extension when the IVR's lifetime expires. Specify the extension's number or click the
 icon to open a popup window displaying a list with all the available extensions that belong to the same organization. Select the extension you want your call to be transferred to. You can only transfer the calls to phone terminal and queue extension types. - Play Sound - A sound will be played to the caller when the IVR's lifetime expires. Use the icon to view available sound files or to write the address of the file in the text box. A pop-up window listing all available sounds matching the specified name will be displayed. You can read more about the Sound Manager in the Appendix.
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| Description | Use the text area to associate some notes about the purpose and content of the IVR. |
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