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VoipNow offers you detailed statistics about the queue agent, including information about his sessions and answered calls.
You can use the the Agent <agent_name> Status management management page to browse through the available details. The following controls are provided:
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Analyzing records between <start_date_time> and <end_date_time> |
Where:
- <start_date_time>: Use the available text box or the calendar icon to specify the starting date and time of the time interval you want the information to be displayed for. The format must be yyyy-mm-dd hh:mm. The default value is the first day of the current month.
- <end_date_time>: Use Use the available text box or the calendar icon to specify the ending date and time of the time interval you want the information to be displayed for. The format must be yyyy-mm-dd hh:mm. The default value is the current date and time.
After you have decided on the time interval you want the statistics to be displayed for, click the the Search link link. The statistics will be updated.
The dates are saved even if you navigate to other pages. All the other queue statistics pages display records for the same time interval.
Sessions report
The The Agent <agent_name> Session Details page page displays detailed information about all the queue agent's sessions:
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Analyzing records between <start_date> and <end_date> |
Calls report
The The Agent <agent_name> Calls page page displays the most important details about the calls answered by the queue agent like the CallerID, the call duration or the time the caller had to wait in queue.
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