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The following extensions types can be added to the system:
Phone Phone terminal
Queue Queue
Interactive Interactive Voice Response (IVR)
Voicemail Voicemail center
Conference Conference
Callback Callback
Calling Calling card
Intercom Intercom/Paging
Queue Queue Login Center
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Any of the 26 letters of the Latin alphabet [a-z].
Any combination of the 10 decimals [0-9];
Special characters like: _.-@.
The The scripts of non-Latin languages (such as Arabic, Cyrillic, Chinese, Greek, Indian, Korean or Japanese) are illegible illegible and are not allowed for this field.
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- Any of the 26 letters of the Latin alphabet [a-z]. Capitals are also accepted [A-Z].
- Any combination of the 10 decimals [0-9];
- Special characters like: ~-_. (tilda, minus, underline, dot)
The scripts of non-Latin languages (such as Arabic, Cyrillic, Chinese, Greek, Indian, Korean or Japanese) are illegible and and are not allowed for this field.
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The sound table has the following options:
- Listen: Use the available controls to listen to the message or download the sound to your hard drive.
- Name: The name of the sound file. Click the link to select it.
- Folder: This column displays the location of the sound file. The path will display the folder name and also its origin. "/" placed before the name of a folder signals the current account's default folder. For every "/" added, you go up an account level, e.g. if logged in as an user, "//" placed before the name of a folder signals the organization folder.
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Click the folder name link to view the contained music on hold files. You have this options available:
- Listen: Use the available controls to listen to the message.
- Sounds inside folder <path>: The sound files available in the selected folder. "/" placed before the name of a folder signals the current account's default folder. For every "/" added, you go up an account level, e.g. if logged in as an user, "//" placed before the name of a folder signals the organization folder.
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Depending on your selection, the account owner will be able manage their own provisioning templates and SIP devices as well as those of their child accounts:
| Localtab Group |
|---|
| Localtab |
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| If selected, the service provider will be able to manage their own provisioning templates and SIP devices (including adding new equipment) as well as those of their child accounts, regardless of the type of permission the accounts have. In short, the service provider will be allowed to handle the provisioning preferences of their child accounts even if their Allow their Allow to provision devices option devices option is set to View or to View or None. If enabled, this permission allows the service provider to assign up to Modify to Modify rights to their child accounts. |
| Localtab |
|---|
| If selected, the service provider will be able to manage their own provisioning templates as well as those of their child accounts. At the same time, the service provider will be able to add new SIP devices to the database for their account as well as for the organizations with the the Allow to provision devices option option set to to Modify. As a result, the service provider will not be allowed to assign equipment to child accounts with their permission set to View or to View or None. If an organization account has the permission set to View to View or if both the organization and all their users have the permission set to Noneto None, the service provider will be able to see all the devices provisioned for that account; however, the the Add new device function function will be disabled. The service provider will also be able to provision devices for their users with an Allow Allow to provision devices permission permission set to to Modify; however, they will not be able to clear assignments or remove the devices from the list. This means that a user assigned like this can only modify their device settings, but cannot turn off provisioning. In this case, only the system administrator or a parent account with higher permissions can unassign the user. If enabled, this permission allows the service provider to assign up to View to View rights to their child accounts. |
| Localtab |
|---|
| If enabled, the service provider will not be able to add new SIP devices unless one of their organizations/users has the the Allow to provision devices option option set to to Modify. At the same time, the service provider will not be able to add new provisioning templates for their account, only for their organizations. If an organization account has the permission set to View to View or if both the organization and all its users have this permission set to to None, the service provider will be able to see all the devices provisioned for that account; however, the the Add new device function e function will be disabled. The service provider will be able to provision devices for their users with the the Allow to provision devices permission permission set to to Modify; they will not be able to clear assignments or remove the devices from the list. This also means that a user assigned like this can only modify their device settings, but cannot turn off provisioning. In this case, only the system administrator or a parent account with higher permissions can un-assign the user. If enabled, this permission allows the service provider to assign any type of provisioning rights to their child account. Please note that, the the Allow to provision devices option option will not be available when adding new organizations or users. |
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Special case (particularization for service provider and organization accounts)
One can encounter a situation such as:
- The Service Provider has the View the View permission.
- The Organization has the Modify the Modify permission.
When the service provider logs in, it can change his organization's Allow to provision devices permission from Modify tofrom Modify to, for example, ViewView. After saving the modification, he will not be able to revert it to Modify to Modify as this permission will be removed from the list:
| Note |
|---|
Only Phone terminal extensions can be provisioned! |
Provisioning permission levels for organizations
Depending on your selection, the organization the organization will be able manage all the provisioning templates and SIP devices related features:
| Localtab Group |
|---|
| Localtab |
|---|
| If selected, the organization the organization will be able to manage the provisioning templates and SIP devices (including adding new equipment), regardless the type of permission the extension accounts have. In short, the organization the organization will be allowed to assign devices to his users even if their their Allow to provision devices option option is set to View to View or even to to None. If you choose this permission, then the organization the organization will be able to assign up to Modify to Modify rights to its user accounts. |
| Localtab |
|---|
| If selected, the organization the organization will be able to manage his provisioning templates and add new SIP devices to the database, but only if these will be assigned to users that have their their Allow to provision devices option option set to to Modify. If an user account has the permission set to View to View or to to None, then the organization the organization will be able to see all the devices provisioned for that account, but the the Add new device function function will be disabled. The organization The organization will be able to provision devices for his users that have their their Allow to provision devices permission permission set to to Modify, but he will NOT be able to clear assignments or remove the devices from the list. This also means that a user assigned like this can only modify its device settings, but cannot turn off provisioning. In this case, only the system administrator or a parent account with higher permissions can unassign the user. By choosing this permission the organization the organization will be able to assign up to View to View rights to his user accounts. |
| Localtab |
|---|
| When selected, the organization the organization is able to add new SIP devices only if one of his users has the the Allow to provision devices option option set to Modify to Modify and only if the device will be assigned to that account. Also, the organization the organization will not be able to add new provisioning templates for his account. The organization The organization will be able to provision devices for his extensions that have their their Allow to provision devices permission set to set to Modify, but he will NOT be able to clear assignments or remove the devices from the list. This also means that a user assigned like this can only modify its device settings, but cannot turn off provisioning. In this case, only the system administrator(s) or a parent account with higher permissions can unassign the user. If you choose this permission, then the organization the organization will not be able to assign any type of provisioning rights to his child account. More, the the Allow to provision devices option option will not be available when adding new users. |
|
Special case (particularization for service provider and organization accounts)
One can encounter a situation such as:
- The Service Provider has the View the View permission.
- The Organization has the Modify the Modify permission.
When the service provider logs in, it can change his organization's s Allow to provision devices permission from Modify permission from Modify to, for example, View. After saving the modification, he will not be able to revert it to Modify to Modify as this permission will be removed from the list.
| Note |
|---|
Only Phone terminal extensions can be provisioned! |
Provisioning permission levels for users
Depending on your selection, the user will be able to add new SIP devices or not:
- Modify: The The user account owner has access to the the Provisioning fieldset fieldset in the the Provisioning and SIP Preferences page page; it allows him to enable the controls required to add and provision new SIP devices.
- View: The The user account owner is able to see the Provisioning fieldsetthe Provisioning fieldset, but they cannot change anything or add new SIP devices.
- None: The Provisioning fieldset The Provisioning fieldset is not shown; the user is allowed to manage only the other SIP.
Please note that if you have assigned a provisioned device to the user account, the owner is not able to modify it or to add a new one regardless of the permission level selected here.
Global and phone account atatus pop-up
This pop-up provides the options for changing the service provider account status.
Global Account Status Settings allow allow you to enable/disable a service provider account as follows:
- Account is fully enabled: The The account can use all system functions, but the phone access permissions might apply.
- Account is disabled: The The account cannot access any system functions.
Phone Account Status Settings allow allow you to manage the phone permissions for an enabled service provider as follows:
- Account can dial out and receive calls: The The account is not restricted in any way. When selected, this rule will be applied to all its child accounts.
- Account can be called and can call internally: The The account can dial any internal number and all incoming calls are accepted. When selected, this rule will be applied to all its child accounts.
- Account can only be called: The account cannot dial out, but all incoming calls are accepted. When selected, this rule will be applied to all its child accounts.
- Account cannot make or receive calls: The The account cannot dial any numbers or receive any calls. When selected, this rule will be applied to all its child accounts.
If you select any of the options displayed in the Global and Phone Account Status pop-up, the restrictions apply to all the child accounts of the current account. If a parent account has set a restriction for a child account, the latter cannot remove that restriction for any of the accounts under it, but it can set higher restrictions.
If the administrator has set the Account can be called and can call internally restriction for a particular service provider, the latter cannot provide their customers with full access to the phone service. More to this, the service provider can enable the Account can only be called option for any or all of their customers.
Sharing policies
| Option | Description |
Share my voicemail with
| From the Available groups lists you may choose with whom the user will share its voicemail: - Everybody: If you select this option, the user will share its data with all the users from the organization.
- Nobody: The user will not share anything with anyone.
- <group_name>: The list displays all the groups created by organization where the user is a member. You can choose the group(s) the user will share data with by clicking the corresponding name. You may select as many groups as you want.
To unassign a group, simply click on its name in the Assigned groups list. Also, if you want to unassign all the groups, click Nobody.
|
Share my incoming faxes with
| From the Available groups lists you may choose with whom the user will share its incoming faxes: - Everybody: If you select this option, then the extension will share its data with all the users from the organization.
- Nobody: The user will not share anything with anyone.
- <group_name>: The list displays all the groups created by organization where the user is a member. You can choose the group(s) the user will share data with by clicking the corresponding name. You may select as many groups as you want.
To unassign a group, simply click on its name in the Assigned groups list. Also, if you want to unassign all the groups, click Nobody.
|
Share my recordings with
| From the Available groups lists you may choose with whom the extension will share its recordings: - Everybody: If you select this option, then the extension will share its data with all the users from the organization.
- Nobody: The user will not share anything with anyone.
- <group_name>: The list displays all the groups created by organization where the user is a member. You can choose the group(s) the user will share data with by clicking the corresponding name. You may select as many groups as you want.
To unassign a group, simply click on its name in the Assigned groups list. Also, if you want to unassign all the groups, click Nobody.
|
Share my call history with
| From the Available groups lists you may choose with whom the extension will share its call history: - Everybody: If you select this option, then the extension will share its data with all the users from the organization.
- Nobody: The user will not share anything with anyone.
- <group_name>: The list displays all the groups created by organization where the user is a member. You can choose the group(s) the user will share data with by clicking the corresponding name. You may select as many groups as you want.
To unassign a group, simply click on its name in the Assigned groups list. Also, if you want to unassign all the groups, click Nobody.
|
Inside a group, a user can see another user's shared data even it doesn't have any sharing option enabled.
Example:
Extension 1 shares shares its call history with with NOBODY and and it is member of of Group A. Extension 2 is is part of the same same Group A and and shares its call history with all the group members (it has the <group_name> option selected). In this case, Extension 1 will will be able to see the call history for for Extension 2.
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