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This page contains instructions on how |
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an Organization account owner can manage SIP devices |
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Overview
The SIP Devices page groups all the provisioned SIP devices available for the current organization account. This equipment can be:
- provisioned by the system administrator(s) and assigned to one of the organization's user accounts.
- provisioned by the organization itself and, optionally, assigned to its user(s).
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If both the service provider the organization belongs to and all its user accounts have the Allow to provision devices permission set to |
How to manage SIP devices
You can assign the new equipment only to one or more of the organization's Phone terminal extensions, depending on the number of lines supported by the device.
You cannot assign an equipment to a Phone terminal extension if its Allow to provision devices permission is set to View or to None!
If the organization's user(s) are in the situation described above, then you can only visualize and manage the existing SIP devices. The Add new device icon is disabled.
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When logged in the VoipNow interface, click on SIP Devices under Telephony Provisioning and you'll be redirected to the SIP Devices page.
The SIP Devices Inventory lists the following categories of provisioned SIP devices:
- Devices owned by your Organization, your Service Provider or the admin.
- Devices assigned to your Organization.
- Devices owned by or assigned to the Users in your Organization.
You can read more on the how to manage your devices in the Manage SIP Devices section.
Adding SIP devices
Each setting on the Allow to provision devices option of your account combined with those set at the level of your Users influences your provisioning capabilities. The Allow to provision devices option is available in the Roles and Phone Numbers page of your account and can only be set by your Service Provider.
As an Organization account owner, you may add and manage SIP devices in your own context (i.e. in your SIP Devices page) and/or in the context of your Users (i.e. in the User's SIP Devices page).
To add a SIP device, you must go to Telephony Provisioning → SIP Devices → Add New Device and follow the steps described in this page.
| If "Allow to provision devices" for your account is | As an Organization |
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| Modify | You can add SIP devices in your own context as well as in the context of your Users, regardless of their provisioning permissions. |
| View |
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| None | Cannot access the SIP Devices area as it is no longer displayed in the interface. |
While you're in the SIP Devices page, you can read-only, edit and/or remove SIP devices. You cannot edit or remove devices that are read-only.
Your right to edit and remove devices depends on the provisioning permissions of your account and your User accounts (i.e. how the Allow to provision devices option is set) as well as on the ownership of the device.
| Info |
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If you want to receive tips on Edit permissions on mouse-over, click on My Interface button at the top right of the interface. This will open My Interface Settings page, where you need to select the Display tool tip option and press OK. |
Here are the Edit and Remove permissions based on provisioning levels and device ownership.
| If "Allow to provision devices" for your account is | As an Organization |
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| Modify | You can edit and remove all listed devices. There are no restrictions. |
| View | You can edit devices provided that:
You can also edit devices that are owned by Users with Modify permissions. Please note that you while can edit such devices, you cannot remove them. |
| None | You cannot access the SIP Devices area as it is no longer displayed in the interface. |
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Please note that you can only Clear Assignments and Regenerate Files for editable devices! You cannot perform these operations on devices for which you have "read-only" permissions. |
For more information on provisioning permissions at Organization level, please check this page.
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