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Excerpt

This page contains information on how to add and configure an Intercom Paging Extension.

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This section allows to set up the basic options for the Intercom / Paging extension related options.

OptionDetails
Type

You may choose between:

  • 2 way intercom: Called extensions are able to talk back to the caller.
  • 1 way paging: Called extensions cannot talk back to the caller.

Alert-Info header

In order for intercom/paging to work, the Alert-Info and the Call-Info headers must be sent from the VoipNow to the user's phone terminal.

If the phone terminal supports Intercom/paging and if it is able to read those headers, then it will automatically answer and you will not be required to fill in anything in these two fields.

Newer firmware versions for certain devices such as Linksys, Polycom, Aastra, Grandstream or Snom (not necessarily for all of them) might require another value for the Alert-Info and the Call-Info headers, different from the default ones. In these conditions, you will be required to check with the phone manufacturer the values that must be filled in to enable automatic answering.

(warning) This does not work when multiple phones of different types are dialed in Intercom.

Call-Info header

Timeout

The maximum duration of the intercom/paging session. At the end of this interval, the call is disconnected.

Play sound on connection

Each time the user is connected to the called extensions a sound is played. Use the icon to view the available sound files or manually fill in the file location.

A pop-up window listing all the sounds matching the name specified in the text will be displayed.

  • Listen: Allows you to listen to the message; the sound's total length is displayed as well using the hh:mm:ss format. If you want to download the sound on your hard drive, click the Download icon and confirm your choice.
  • Name: Identifies sound file. Click the link to select it.
  • Folder: Displays the file's folder location.

The path will display the folder name and also its origin. "/" placed before the name of a folder signals the current account's default folder. For every "/" added, you go up an account level.

Permission to call intercom for any extension in organizationWhen enabled, this option allows any extension in the organization to call the Intercom/Paging extension.
If this option is disabled, you have to manually assign individual permissions in the Permission to Call Intercom For area described below.
Allow intercom to call all its assigned extensions simultaneously

When enabled, this option allows the Intercom to call all of its assigned extensions at the same time.
Extensions from configured groups (i.e. groups of extensions assigned to an Intercom extension) however will not be called.

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  • Individual extensions: Specify the extensions that can be called by the Intercom/paging extension.
  • Groups: Specify the extension groups that can be called by the Intercom/paging extension.
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NameRelated

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topics

Intercom/Paging

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extension


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