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Putting it in as few words as possible, it is a concept that integrates real-time and non-real-time communication services.
The neighboring list is not complete. The complexity of the term comes from its tendency to continuously change. As new communication flows emerge, UC has to integrate them, and thus, gains an extended definition. 

In its broadest sense, Unified Communications covers all forms of communication exchanged through the internet. This includes IPTV and digital signage, for instance.

One sure fact is that Unified Communications doesn't come as a product, but as a set of products put together in a consistent interface. This makes it desirable to users because of the easy access and the easy maintenance that this single interface provides.

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Internet Telephony
Text-to-speech
Video calling
Call-control
Presence
Instant messaging
Fax
SMS
e-mail
Voicemail

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Once you have all these, you’ll be able to make calls within your network. To get in touch with the outside world, you will need one or more SIP channels. SIP stands for Session Instantiation Protocol and is the most common protocol for VoIP on the internet today. SIP trunking providers operate an infrastructure that can route and connect the calls originating from your system to phone numbers on other infrastructures (IP networks or PSTN). Your local telephone company provides one or more trunk lines to the customer for connection to the customer's PBX and allocates a range of telephone numbers to this line (or group of lines) and forwards all calls to such numbers via the trunk.

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Management


Managing your Unified Communications network is easier than expected. A single instance of VoipNow runs on a server and serves multiple client organizations or tenants. A service provider can still deploy multiple VoipNow Professional virtual environments on the same physical machine, even if the software is multi-tenant. 

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