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This page contains instructions on how to edit email notifications and the tags required for the customization of Unified Communications email templates.

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VoipNow can email these notifications to the system administrator(s), the service providers and/or to a custom email address. Please note that the email address can contain characters from any official language script. Domain names that contain these special, so called non-ASCII, characters are called Internationalized Domain Names (IDNs). VoipNow supports IDNs.

Edit a template

To customize the subject or the content of an email notification:

  1. Click the icon corresponding to the chosen event.
  2. In the Edit Email Template page, enter the email subject and body keeping in mind that:
    • You may use only plain text when writing the email subject and body. The email is also sent in plain text format.
    • You can include tags that will be automatically replaced by the system with the appropriate content (e.g. [recipient_name] is replaced with the name of the person receiving the notification).
  3. Click OK to save the changes to the email template. To return to the previous page without saving the changes, click Cancel.

Template types

VoipNow comes with several email templates, depending on the event they are related to:

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To restore the default notification settings and email contents, click the Default icon. This will not overwrite the other email address destination.

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NameRelated Pages

Customize Notification Settings

Set Security Email Templates

Set Service Provider Email Templates

Set Organization Email Templates

Set User Email Templates



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