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Excerpt
This page describes the Answered Calls Report, which sums up all calls answered by queue agents within a specific time interval.

Table of Contents

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This section displays details about the answered calls within the queue.

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Table Row	Description
Total answered calls	The total number of calls answered by queue agents.
Average call length	The average length of the answered calls.
Minimum call length	The minimum duration of an answered call. VoipNow also displays the date and time of the conversation as well as the agent that answered the call.
Maximum call length	The maximum duration of an answered call. VoipNow also displays the date and time of the conversation, as well as the agent that answered the call.
Total call length	The total length of all the answered calls.
Average call waiting time	The average time spent in queue by the callers before their calls were picked up by an agent.
Minimum call waiting time	The minimum time spent in queue by a caller before his call was picked up by an agent.
Maximum call waiting time	The maximum time spent in queue by a caller before his call was picked up by an agent.
Total waiting time	The total time spent in queue by all the callers whose calls were answered by the agents.

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Type: Local queue agent or Remote queue agent.
Agent: The queue agent's extension number (e.g. (0003*001) - for local agents) or his name (for remote agents) and his status in the queue (Logged in, Logged out or Paused). Click either of these links to go to the Agent <agent_name> Status page to visualize the particular statistics about his activity. For more information about this page, see the Agent Status section.
Calls: The number of calls answered by the queue agent.
Percent: The calls answered by the queue agent percentage out of the total number of answered calls.

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<start_date>: The starting date of the time interval you want the graphics and the statistics to be displayed for. The format must be yyyy-mm-dd. Default: the first day of the current month.
<end_date>: The end date of the time interval you want the graphics and the statistics to be displayed for. The format must be yyyy-mm-dd. Default: the current date.

After you have decided on the time interval you want the statistics to be displayed for, click the Search link. The graphics will be updated.

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