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The way you set up your Queue extensions to handle calls can significantly increase the satisfaction of your customers. In VoipNow, Queue extensions can be customized to the smallest detail in order to suit any call center scenario. For this particular purpose, the Caller Behavior settings have been improved in VoipNow 5.X.X. This articles article explains what's new in the Caller Behavior setup and how to use it in order to improve your customers' experience. 


You can customize the sound for this announcement in the Sound Files Setup area, i.e. the "You are now first in line' " sound field.  

The default value for the Announce current waiting time option is Never. But from the drop-down list, you can set this announcement to be made Once or Periodically.


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