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THC table

The table displays the following information about the top 10 disconnection reasons:

• Rank:  Position of the cause in the top.
• Hangup cause:  Reason that caused the call to disconnect. Please see the Hangup Causes section below for more information.
• Calls:  Total number of calls ended with the hangup cause.
• Percent:  Percentage out of the total hangup calls.

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Where:

• <start_date_time>:  Specify when the time interval for the current statistics starts.  Mandatory format: yyyy-mm-dd hh:mm. Default value: the first day of the current month.
• <end_date_time>:  Specify when the time interval for the current statistics ends.  Mandatory format:  yyyy-mm-dd hh:mm.   Default value: the current date and time.
• <channel_name>:  Choose the channel for the statistics.
  • All - Displays the top hangup causes of the calls made through all the channels in the system.
  • <channel_name> - Displays the top hangup causes of all the calls made through one particular channel that you can choose among all the channels available in the system.
  • System Internal - Displays only the top hangup causes of the local calls. All external calls are excluded.

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You can export the Top Hangup Causes data to a .csv or a Microsoft Excel file.  

1. Click the the Export icon icon in the upper right side of the screen.

2. Choose the columns to be exported and the output file format.  If If you choose to export the data to a Microsoft Excel file, the output will be a table with all selected columns. On the other hand, if you choose to export the data to a a .csv filecsv file, the output will be a list with the entire selected information in the following format:

   Code Block
   <rank> <hangup_cause> <calls> <percent>

3. After defining all preferences, click the the Save icon icon.  You You will be asked to confirm if you want to save the file to your computer or just open it.