Hosted PBX along with collaboration and communication services are relatively a new topic in the service providers' industry. The benefits for the business end-users of these services are promising. The number of companies willing to adopt these solutions has increased - in fact, according to market analysts, hosted communication is currently the technology with the highest growth rate. What's more, this technology has changed the way companies communicate and interact with the partner ecosystem. Leaving aside their cost-effectiveness, hosted PBX services increase the productivity of end-users. All these benefits are immediate, require no investment in hardware, and can be deployed incredibly fast.
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About Hosted PBX
In this framework, the service provider runs his IT infrastructure and gives the customer access to a service in the "cloud" that contains and expands the functionality of a traditional PBX. As a result, companies with dated PBX systems can migrate to cloud PBX services with minimum costs compared to the investment required for upgrading the old PBX hardware. With the new hosted PBX model, end-users benefit from greater flexibility, a more efficient control over costs and only pay for the resources they use. The service provider is in charge with the upgrade, the maintenance, and the security of the IT systems. The end-user no longer needs to dedicate IT resources for the maintenance of an on-premises PBX.
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