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Excerpt

This page details the Extension Overview section, where the most important characteristics of an extension are listed.

Table of Contents
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Table ColumnDetails
Currently virtualized on extension

It is set to the extension number of the base.
This field will only be displayed if this extension is virtualized.

Base for extension It shows the extension number of the virtualized extension.
This is not displayed unless another extension is virtualized on this base.
TypeThe extension type, in this case Phone terminal.
Your phone terminal loginThe login that you must use on your phone terminal in order to log in to the system.
The phone password is set up in the Extension Setup page.
SIP ServerCustomer exposure for the extension's assigned SIP node.
Device

This field sums up several details:

  • the state of the extension (green icon when a device or several devices are registered on the extension; red icon when no device is registered on the extension)
  • the terminal brand and model/the IP address of the NAT gateway if the extension is behind NAT
  • the date the registration expires

The state of the extension also appears in the Extension Management table listing all extensions. Under the State column, you will find none registered (for no devices registered on the extension) or [x] registered (the number of devices registered).

Provisioned on deviceThe SIP device provisioned and assigned to the extension's line(s), for example Joe's Snom 360 on line 1.
If the extension has no provisioned devices, then VoipNow will display '-'.
Assigned public phone number(s)

If one or several public phone numbers are assigned to the extension, they will be displayed here. Otherwise, VoipNow will display If no public phone number is assigned to the extension, '-' will be displayed.

Internal phone numberThe phone number assigned when the extension was added to the system.
Phone access restrictions

The message shown here informs you if the phone terminal access is restricted or not using the Password Protection feature:

  • Currently access to phone is blocked - The phone terminal cannot be used for dialing or receiving calls.
  • Currently access to phone is unrestricted - The user can place and receive calls.

To block/unblock the phone terminal, click the Phone terminal setup icon and configure the Password Protection section.

Provisioned on device

The SIP device provisioned and assigned to the extension's line(s), for example Joe's Snom 360 on line 1.
If the extension has no provisioned devices, then VoipNow will display '-'.
Number of voicemail messagesThe total number of Voicemail messages, the disk space used and the percent of available disk space. For a better quality, voicemail messages are stored in .mp3 format. For example, the storage for a 60-second voicemail message requires 350k of disk space.
Number of fax messagesThe total number of fax messages, the disk space used and the percent of available disk space.
Number of recorded conversationsThe total number of recorded conversations, the disk space used and the percent of available disk space. For a better quality, recorded conversations are stored in .mp3 format. For example, the storage for a 60-second recording requires 350k of disk space.

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  • Type: The extension type, in this case Queue.
  • Assigned public phone number(s): If one or several public phone numbers are assigned to the extension, they will be displayed here. Otherwise, VoipNow will display '-'.
  • Internal phone number: The phone number assigned when the extension was added to the system.
  • Number of recorded conversations: The total number of recorded conversations, the disk space used, and the percent of available disk space.
  • Total agents: The total number of Phone terminal extensions and remote users assigned to the queue. VoipNow displays the number of online, paused and logged off agents (e.g. ( 1 online, 3 paused, 1 logged off)).
  • Queue supervisors: The total number of Phone terminal extensions registered as queue supervisors.

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  • Type: The extension type, in this case Intercom/Paging.
  • Assigned public phone number(s): If one or several public phone numbers are assigned to the extension, they will be displayed here. Otherwise, VoipNow will display '-'.
  • Internal phone number: The phone number assigned when the extension was added to the system.
4psarelated
NameRelated

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topics

Manage

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extensions


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voipnow300_extensions/extension_details

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