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This page contains describes the statistics on agents' sessions and answered calls. |
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You can use the Agent <agent_name> Status management page to browse through the available details. The following controls are provided:
- Agent Overviewoverview
- Session Reportreport
- Calls Reportreport
The link menu displayed on top of the page allows you to navigate through the sessions and answered calls reports. This menu is always present, no matter the selected page.
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- <start_date_time>: Use the available text box or the calendar icon to specify the starting date and time of the time interval you want the information to be displayed for. The format must be yyyy-mm-dd hh:mm. The default value is the first day of the current month.
- <end_date_time>: Use the available text box or the calendar icon to specify the ending date and time of the time interval you want the information to be displayed for. The format must be yyyy-mm-dd hh:mm. The default value is the current date and time.
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The Agent <agent_name> Calls page displays the most important details about the calls answered by the queue agent like the CallerID, the call duration or the time the caller had to wait in queue.
The Calls Overview table provides the following information:
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When you want to visualize the statistics for a certain time interval, you can define its limits by using the available search controls:
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Analyze records between <start_date> and <end_date> |
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voipnow300_extensions/queue/queue_report_agent_calls |
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