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Excerpt

This page describes the Queue Overview report, which gathers generic statistics about answered and unanswered calls, their duration and completion in a defined time interval.

Table of Contents
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For more information on what the Call Listing for <event> pages are structured, please read the Calls Overview section.

Call duration

This section displays general details about call duration:

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Note

If there were no calls between the selected dates, then the graphics will not be generated!


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NameRelated

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topics

Answered

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calls report

Unanswered

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calls report

Call

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distribution report

Agents

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report


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voipnow300_extensions/queue/queue_report

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Except where otherwise noted, content in this space is licensed under a Creative Commons Attribution 4.0 International.