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With the help of the Call Events feature, the system can notify third-party applications using REST calls when one of the three supported events occurs. The Call Events feature, which can be accessed from the Call Published Events page, is only available to Phone Terminal, Queue, IVR and Conference extension types and only if the extension owner and its parent accounts have the UnifiedAPI management permission enabled.

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• Dial-Out: The request will be sent when the extension places an outgoing call.
• Dial-In: The request will be sent when the extension receives an incoming call.
• Hangup: The request will be sent when the extension hangs up.
• Answer on incoming call: The request will be sent when an incoming phone call is answered
• Answer on outgoing call (by the other party): The request will be sent when an outgoing phone call is answered by the other party

To start configuration, click on the links under the Event Type column. A pop-up window will be displayed, providing the controls required to set up the chosen event.

Image AddedImage Removed
Screenshot: A configured request for the 'Dial-In' event

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The VoipNow to Third-Party Application REST Calls table allows you to enable or disable a configured event with a simple click on the S (Status) icon:

• Image Removed for Image Added for enabled/click to disable the event
• Image Removed for Image Added for disabled/click to enable the event.

If you disable an event, no request will be sent via REST when that event occurs. If the event is not configured, the column displays the Image Removed icon Image Added icon.

Remove event

To clear all the requests defined for an event:

1. Choose the event(s) whose requests you want to remove by selecting its corresponding checkbox.
2. Click the Clear selected link. A confirmation pop-up window will be displayed.
3. Click OK if you want to clear the event(s) and remove the request(s). If you do not want to proceed, click Cancel.

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voipnow300_thirdparty/api/eventpublishing