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This page contains instructions on how to use the Call Events feature.

Table of Contents


  • Dial-Out: The request will be sent when the extension places an outgoing call.
  • Dial-In: The request will be sent when the extension receives an incoming call.
  • Hangup: The request will be sent when the extension hangs up.
  • Answer on incoming call: The request will be sent when an incoming phone call is answered
  • Answer on outgoing call (by the other party): The request will be sent when an outgoing phone call is answered by the other party

To start configuration, click on the links under the Event Type column. A pop-up window will be displayed, providing the controls required to set up the chosen event.

Image RemovedImage Added
Screenshot: A configured request for the 'Dial-In' event

Request method

Choose the method through which the request will be sent:

  • GET: This HTTP request method is used to send only the URL and the header to the server. This is the default selection.
  • POST: Use this method when you want to send data to be processed (e.g. from a HTML form) to the third-party application. The data is included in the body of the request. This may result in the creation of a new resource, in updating the existing resources or in both.
Event IDThis identification number is auto-generated and cannot be modified.
Make request toSpecify the URL address where the request will be made. For more details, see the UnifiedAPI guide.
This event is activeWhen selected, the request is automatically sent each time the event for which it was defined happens.
NoteYou may write a brief description for the request.


The VoipNow to Third-Party Application REST Calls table allows you to enable or disable a configured event with a simple click on the S (Status) icon:

  • Image Removed for Image Added for enabled/click to disable the event
  • Image Removed for Image Added for disabled/click to enable the event.

If you disable an event, no request will be sent via REST when that event occurs. If the event is not configured, the column displays the Image Removed icon Image Added icon.

Remove event

To clear all the requests defined for an event:

  1. Choose the event(s) whose requests you want to remove by selecting its corresponding checkbox.
  2. Click the Clear selected link. A confirmation pop-up window will be displayed.
  3. Click OK if you want to clear the event(s) and remove the request(s). If you do not want to proceed, click Cancel.



Configure Call Interactive


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