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This section describes the UnifiedAPI requests used to manipulate Extensions. |
Overview
The Extension Services are used to manage and list phone call events, fetch the registration status of an extension, and manipulate the status of queue agents.
The Service is available to Apps registered to the following account types:
- Administrator
- Organization
- User
Requests
Phone Call Events
This service allows you to add call events for an Extension. These events are executed every time an Extension receives, closes, or sends a call.
| Name | REST URI | Description | ||||||
|---|---|---|---|---|---|---|---|---|
| Create |
/extensions/userId/extensionNumber/phoneCallEvents/ | Creates a new phone call event. | ||||||
| Update |
/extensions/userId/extensionNumber/phoneCallEvents/phoneCallEventId | Updates a phone call event. | ||||||
| List |
/extensions/userId/extensionNumber/phoneCallEvents | Lists all the phone call events. | ||||||
| Delete |
/extensions/userId/extensionNumber/phoneCallEvents/phoneCallEventId | Deletes an phone call event. |
Presence
This service allows you to check the registration status of an Extension.
| Name | REST URI | Description | ||||||
|---|---|---|---|---|---|---|---|---|
| List |
/extensions/userId/extensionNumber/presence | List the status and the type of phone where the extension is registered. |
Queue Agent
This service allows you to log in, log out, and pause queue agents.
| Name | REST URI | Description | ||||||
|---|---|---|---|---|---|---|---|---|
| Update |
/extensions/userId/extensionNumber/queueAgent/agentId | Logs in or logs out a queue agent. | ||||||
| List |
/extensions/userId/extensionNumber/queueAgent | List the all the statues of a queue agent. |
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