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Unified Communications helps you create powerful connections between people, both inside and outside your organization, for greater productivity.

What is UC

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Unified Communications Putting it in as few words as possible, it is a concept that integrates real-time and non-real-time communication services. The complexity of the term comes from its tendency to continuously change. As new communication flows emerge, UC has to integrate them, and thus, gains an extended definition. In fewer words, it literally puts all the communication and collaboration channels available at any given time under one umbrella.

In its broadest sense, Unified Communications covers all forms of communication exchanged through the internet. This includes IPTV and digital signage, for instance. One sure fact is that Unified Communications doesn't come as a product, but as a set of products put together in a consistent interface. This makes it desirable to users attractive because of the easy access and the easy maintenance that this single interface provides.

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Adding new services to your portfolio is bound to draw more clients towards your business; especially since we are not talking about the same old features that everyone already knows. This UC component has been ignored by most service providers and , not knowing that their users could love crave it.

The benefits you can gain from using Unified Communications services are various and all of UC are vast and they depend on how you choose to exploit themleverage the tool. Each means of communication comes with its own set of advantages and the UC puts brings them all together creating a sort of "an all-in-one " package. Set aside the increase of income, it can also improve your company’s productivitysolution. It generally boosts productivity and efficiency, ultimately leading to more income.

Mobility

Out of all the benefits that UC brings, the one that stands out is mobility. When travelling or whenever you are out of the office, all you need for a VoIP call and an online presence is a laptop computer with a broadband internet connection and an a softphone installed softphone on the said laptopit. The softphone will only need to be configured with the public IP address of the server running the IP PBX software as well as your authentication data. The increase in productivity that this capability brings is huge.

"As our study indicates that more SMB mobile professionals are connected via their smartphones and tablets, this enables them to work outside of the office more seamlessly, and encourages mobile professionals to nurture a connection with their local communities. In fact, 74 percent of SMB owners believe that it's crucial to be actively involved" said Godfrey Phillips, vice president for research at The Business Journals.

Your mobile phone is just essentially an extension of Unified Communications. We aren’t trying to deny its importance, but just to underline that it is merely a component and that your mobility can be dramatically enhanced. Picture UC. Picture this: you’re travelling overseas on business. You have your cell phone but the fee is somewhere around $2.00 a minute. You don’t need a laptop, or a smartphone. Any device that connects to the internet will suffice. You can install a softphone on your iPod Touch touch for instance and make VoIP calls from any Wi-Fi hot spot.

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With UC, efficiency is increased with the interconnectivity of communication channels. This means you can send your information on one channel and receive the reply on another. This can prove to be a high increase spell a huge boost in productivity. Say you call a phone line; , the receiver recipient is not in the office, so you leave a voicemail. The receiver recipient has set his/her voicemail to go in his the email inbox. He has a smartphone and immediately sees your message and replies/she can now immediately see your message on their personal smartphone and instantly reply.

A major contributor to time efficiency is presence information. In telecommunication networking, presence fills in the gaps between the sender and the recipient within the communication portfolio. With presence, you do not don't need to initiate a communication flow before knowing if the recipient is available or not. Thus, the amount of time amount and effort are automatically reduced.

Using all online communication means from a single interface is a huge advantage, but the intelligence brilliance of the system lies in knowing which connections can be established before attempting to initiate them. Presence information implies greater efficiency in such a simple way.

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