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This page contains instructions on how to edit email notifications and the tags required for the customization of organization email templates.

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Overview

To access the the Email Templates Management page page, go to to Unified Communications option option in the side menu and click on the the Email Templates icon icon under the the System Templates area area.

VoipNow can email these notifications to the system administrator(s), the service providers and/or to a custom email address.

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To customize the subject or the content of an email notification:

Click the the icon corresponding to the chosen event.
In the the Edit Email Template page page, enter the email subject and body keeping body keeping in mind that:
- You may use only plain text when writing the email subject and body. The email is also sent in plain text format.
- You can include tags that will be automatically replaced by the system with the appropriate content (e.g. [recipient_name] is is replaced with the name of the person receiving the notification).
Click OK Click OK to save the changes to the email template. To return to the previous page without saving the changes, click click Cancel.

Template types

VoipNow comes with several email templates, depending on the event they are related to.

Organization account creation: This email notification is sent when a new organization account is created.

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Organization account expiration warning: This email notification is sent <x> days in advance before the organization account expires. The <x> days days in advance advance condition is is specified in the Preferences section.

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Organization account expired: This email notification is sent after the organization account has expired.

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Organization charging limit exceeded: This email notification is sent when the number of minutes available is <0> and and/or the credit is <0>.

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title	Click here to see the tags used in this template.

Tag	Details
`[contact_name]`	The name of the organization whose credit/number of minutes is below the customized limit. This is the name specified in the provided organization information.
`[recipient_name]`	The name of the person who receives the email.
`[company_name]`	The name of the company, as it was specified in the provided organization information.
`[login]`	The username used to connect to the organization account, as it was specified in the provided organization information.
`[minutes_out]`	The number of outgoing minutes left for this account.
`[money_left]`	The credit for outgoing calls currently available to this account.
`[money]`	The currency used in the system.
`[money_left_incoming]`	The credit for incoming calls currently available to this account.
`[month]`	The month when the notification is sent.
`[minutes_limit]`	The minutes limit specified in the Send charging limit warnings when the account is below field.
`[money_limit]`	The credit limit specified in the Send charging limit warnings when the account is below field.

Organization charging limit warning: This email notification is sent when the number of minutes available is is <0> and/or when the credit is <0> .

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title	Click here to see the tags used in this template.

Tag	Details
`[contact_name]`	The name of the organization whose credit/number of minutes exceeded the customized limit. This is the name specified in the provided organization information.
`[recipient_name]`	The name of the person who receives the email.
`[company_name]`	The name of the company, as it was specified in the provided organization information.
`[login]`	The username used to connect to the organization account, as it was specified in the provided organization information.
`[minutes_out]`	The number of outgoing minutes left for this account.
`[money_left]`	The credit for outgoing calls currently available to this account.
`[money]`	The currency used in the system.
`[month]`	The month when the notification is sent.
`[minutes_limit]`	The minutes limit specified in the Send charging limit warnings when the account is below field.
`[money_limit]`	The credit limit specified in the Send charging limit warnings when the account is below field.

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To restore the default notification settings and email contents, click the the Default icon icon. This will not overwrite the other email address destination.

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