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Overview Overview
To access the the Email Templates Management page page, go to to Unified Communications option option in the side menu and click on the the Email Templates icon icon under the the System Templates area area.
VoipNow can email these notifications to the system administrator(s), the service providers and/or to a custom email address.
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To customize the subject or the content of an email notification:
- Click the the
icon icon corresponding to the chosen event. - In the the Edit Email Template page page, enter the email subject and body keeping in mind that:
- You may use only plain text when writing the email subject and body. The email is also sent in plain text format.
- You can include tags that will be automatically replaced by the system with the appropriate content (e.g. [recipient_name] is is replaced with the name of the person receiving the notification).
- Click Click OK to to save the changes to the email template. To return to the previous page without saving the changes, click click Cancel.
Template types
VoipNow comes with several email templates, depending on the event they are related to.
- User account creation: This This email notification is sent when a new user account is created. Extension Extension related tags are only displayed if an extension an extension was attached to the user account on creation.
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- User account expiration warning: This This email notification is sent <x> days in advance before the user account expires. The <x> days in advance condition is specified in the the Preferences section.
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| title | Click here to see the tags used in this template. |
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| Tag | Details | [contact_name] | The name of the user whose user account is set to expire. This is the name specified in the provided user information. | [recipient_name] | The name of the person who receives the email. | [company_name] | The name of the company, as it was specified in the provided user information. | [login] | The username used to connect to the user account, as it was specified in the provided user information. | [expire_date] | The date when the account expires. |
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- User account expired: This email notification is sent after the user account has expired.
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- User charging limit exceeded: This email notification is sent when the number of minutes available is <0> and and/or the credit is <0>.
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| title | Click here to see the tags used in this template. |
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| Tag | Details | [contact_name] | The name of the contact person specified for the user account whose credit/number of minutes is below the customized limit. This is the name specified in the provided user information. | [recipient_name] | The name of the person who receives the email. | [company_name] | The name of the company, as it was specified in the provided user information. | [login] | The username used to connect to the user account, as it was specified in the provided user information. | [minutes_out] | The number of outgoing minutes left for this account. | [money_left] | The credit for outgoing calls currently available to this account. | [money] | The currency used in the system. | [month] | The month when the notification is sent. | [minutes_limit] | The minutes limit specified in the Send charging limit warnings when the account is below field. | [money_limit] | The credit limit specified in the Send charging limit warnings when the account is below field. |
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- User charging limit warning: This email notification is sent when the number of minutes available is is <0> and and/or the credit is <0>.
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| title | Click here to see the tags used in this template. |
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| Tag | Details | [contact_name] | The name of the contact person specified for the user account whose credit/number of minutes exceeded the customized limit. This is the name specified in the provided user information. | [recipient_name] | The name of the person who receives the email. | [company_name] | The name of the company, as it was specified in the provided user information. | [login] | The username used to connect to the user account, as it was specified in the provided user information. | [minutes_out] | The number of outgoing minutes left for this user. | [money_left] | The credit for outgoing calls currently available to this user. | [money] | The currency used in the system. | [money_left_incoming] | The credit for incoming calls currently available to this user. | [month] | The month when the notification is sent. | [minutes_limit] | The minutes limit specified in the Send charging limit warnings when the account is below field. | [money_limit] | The credit limit specified in the Send charging limit warnings when the account is below field. |
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- Extension creation: This email notification is sent when a new extension is created.
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| title | Click here to see the tags used in this template. |
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| Tag | Details | [ext_type] | The type of extension that has just been created. | [ext_number] | The telephone number assigned to the newly created extension. | [recipient_name] | The name of the person who receives the email. | [contact_name] | The name of the contact person specified in the provided extension information. | [ext_label] | The extension's descriptive name. | [phone_login] | The phone terminal username. | [phone_password] | The phone terminal password. | [public_number] | The number used on the public phone network for this extension. | [phone_lang] | The language the phone interface is displayed in. | [company_name] | The name of the company, as it was specified in the provided extension information. | [phone] | The extension owner's telephone number, as it was specified in the provided account information. | [fax] | The extension owner's fax number, as it was specified in the provided account information. | [address] | The extension owner's address, as it was specified in the provided account information. | [email] | The extension owner's email address, as it was specified in the provided account information. | [city] | The extension owner's city of residence, as it was specified in the provided account information. | [state] | The extension owner's state of residence, as it was specified in the provided account information. | [country] | The extension owner's country of residence, as it was specified in the provided account information. | [zip] | The extension owner's postal/zip code, as it was specified in the provided account information. | [notes] | The notes/comments that were filled in the extension owner's provided account information. |
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To restore the default notification settings and email contents, click the the Default icon icon. This will not overwrite the other email address destination.
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