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The first thing to do when adding a Queue Login Center to define its its general settings. Then set up the options specific to the Queue Login Center extension.
You can always skip this step and come back later by clicking the the Queue Login Login Center Setup icon icon available in the extension's management page.
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The only option to customize is Play Sound <file_name> Before Connecting to the Queue Login Center. Enable this option if you want want a sound to be played to the callers trying to connect to the Queue Login Center. Click the 
icon to view the sound files available or manually fill in the file location. A popup window listing all the sounds matching the name specified in the text box will be displayed. You can read more about the Sound Manager in the Appendix.
Connect to a queue
To connect to a queue, a a remote agent has has to call the Queue Login Center Extension, dial his AgentID followed by the # key and the PIN of the queue he wishes to connect to. If the authentication is successful, the remote agent will be logged in to the queue and will behave like a local agent.
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