Page History

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To access this section, click the the Call Statistics tab tab.

You can use the the Call Statistics management management page to browse through all the available information. The following controls are provided:

• Menu  - The link menu displayed on top of the page allows you to navigate through all the pages that provide detailed information about the available statistics; this menu is always present, no matter the selected page.
• Call Statistics Overview  - This section displays a graphical representation of all the available events, using the statistical information gathered on a certain period of time for each one of them.

Average success rate (all channels)  

This pie chart illustrates the proportion of the successful calls, including the answered, busy, not answered and failed ones from the total calls made through all the channels in the system.

You can click the chart or the the Click to view ASR link link to navigate to the the Average Success Rate page page for detailed information.

Average call duration duration

This bar chart displays the average length in seconds of all the calls within the specified time interval.

You can click the chart or the the Click to view ACD link link to navigate to the the Average Call Duration page page for detailed information.

Depending on the chosen time interval, this graphic displays:

• The The Daily Average Call Duration, if the specified interval is smaller or equal to one month.
• The The Monthly Average Call Duration, if the specified interval is greater than one month.

Call failures failures

This line chart displays the number of failed calls based on the failure reason.

You can click the chart or the the Click to view call failures link link to navigate to the the Call Failures page page for detailed information.

Depending on the chosen time interval, this graphic displays:

• The The Daily Call Failures, if the specified interval is smaller or equal to one month.
• The The Monthly Call Failures, if the specified interval is greater than one month.

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You can click the chart or the the Click to view call distribution by destination link link to navigate to the the Call Distribution Based on Destination page page for detailed information.

Depending on the chosen time interval, this graphic displays:

• The The Daily Call Distribution Based on Destination, if the specified interval is smaller or equal to one month.
• The The Monthly Call Distribution Based on Destination, if the specified interval is greater than one month.

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You can click the chart or the the Click to view call distribution by extension type link link to navigate to the the Call Distribution Based on Extension Type page page for detailed information.

Depending on the chosen time interval, this graphic displays:

• The The Daily Call Distribution Based on Extension Type, if the specified interval is smaller or equal to one month.
• The The Monthly Call Distribution Based on Extension Type, if the specified interval is greater than one month.

Top users using telephony telephony

This bar chart displays the top ten users based on the total duration of their calls, in seconds.

You can click the chart or the the Click to view top telephony users link link to navigate to the the Top Users Using Telephony page page for detailed information.

Top hangup causes causes

This bar chart displays the top ten hangup causes based on their incidence.

You can click the chart or the the Click to view top hangup causes link link to navigate to the the Top Hangup Causes page page for detailed information.

Call initiation time time

This bar chart displays the top ten calls with the longest ringing duration and the average ringing time per channel.

You can click the chart or the the Click to view call initiation time link link to navigate to the the Longest Time to Complete page page for detailed information.

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