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Let us assume that you are an insurance company that uses VoipNow as a Unified Communication system and you want to track down the calls made to customers. You You have an internal application and a database containing all the customers. These are not related in any way with VoipNow.
You want to record a note in the internal application every time an employee calls an existing customer. This way, you will have a record for every customer that has received the company's latest offer. You You want to know which calls are successful and which are not and also track down if the customer received the offer from the company.
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In order to be able to use the TrackMyCalls plug-in, you need a webserver with PHP 5.2.14 or higher installed. Also, please note that the MySQLi PHP extension is necessary to make the TrackMyCalls setup work. |
STEP 1: Download the the archive, extract the files, and copy them to a directory that can be accessed over the Web.
STEP 2: Allow permissions and ownership rights. You need to give proper permissions and ownership rights to the files of the plugin - the plugin needs to be owned by the web server user and group.
For example, if we use use httpd as as a webserver:
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chmod -R 755 <PATH_TO_TRACKMYCALLS> chwon -R httpd:httpd <PATH_TO_TRACKMYCALLS> |
STEP 3: In order to use the tool, you must first set up the database by running the SQL script located at at /sql/callevents.sql.
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You should have your DB admin setup a database for you: e.g. |
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STEP 4: Configure the tool. As soon as the database is set up, you must configure it by opening the file file /config.conf in the in the <PATH_TO_TRACKMYCALLS>/interface/config/ and changing the following settings:
- Set the db_host variable to the IP the IP or hostname of your VoipNow server;
- Set the the db_username username variable to the username used for accessing the database;
- Set the the db_password password variable to the password used by the user;
- Set the the db_databaseName databaseName variable to the database you have set up.
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STEP 1: Register an extension using a real phone or a softphone.
STEP 2 2: In In the extension manager of your VoipNow administration page, select select the extension you wish to monitor and click Call Events.
STEP 3 3: Configure a 'Hangup' event by clicking on the corresponding link.
STEP 4 4: Select Select POST as request method and fill in the Make request to text area with the URL which points to your script.
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