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This option is available only for Phone terminal extensions with the multi-user aware permission enabled.
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For more info, see this area in the VoipNow User Guide.
Screenshot: The Permissions section from the Roles and phone numbers management page
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| Dial from Phone Terminal | What Happens | How | Notes |
*999<queue_extension_number> | Listen to the active queue conversations. | VoipNow will announce the active agent that answered a call last and will start playing his conversation. To listen to the next available call, the queue supervisor must dial *. | The supervisor can listen to the active queue conversations ONLY if he is logged in from his extension. |
*998<queue_extension_number> | Whisper to the registered queue agents. | The queue supervisor will be connected to the active agent that answered a call last. To whisper to the next available agent, the queue supervisor must dial *. |
Local queue agent
Click the Local queue agent icon if you want to set the local agent as a queue supervisor.
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