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Extension virtualization allows people to get independent of the phone device their extension is configured on. Mostly recommended to call center agents, creating a virtual desk that requires very little configuration.
Interface setup
Set up a secret code
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To set up a secret code from the interface of the virtual extension, click on the Phone Terminal Setup icon, scroll down to the Extension Virtualization fieldset, and fill in the Set secret code field.
When the extension is virtualized, all fields detailed below are displayed in the interface.
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To enable this option from the interface of the base extension, click on the Provisioning and SIP icon, scroll down to Extension Virtualization fieldset, and select the Allow virtualization on this extension option.
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Please note that this option is disabled by default because during virtualization a base extension becomes unavailable! |
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