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Note
 Applies to VoipNow 3.x.x and higher!

Sometimes, when accessing the VoipNow interface and the Call Reports area in particular, an error stating "504 Gateway timeout" might occur. This means that the web server (Nginx) could not get a response from the backend (PHP script).

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  1. Make a backup of /usr/local/httpsa/etc/httpsa-admin.conf using the following command:

    Shell
    cp /usr/local/httpsa/etc/httpsa-admin.conf /usr/local/httpsa/etc/httpsa-admin.conf.bk
  2. Edit /usr/local/httpsa/etc/httpsa-admin.conf and add the following lines in the http section before INCLUDE. This will increase specific read/send timeouts to 120 seconds.

    Shell
    proxy_connect_timeout  120s;
    proxy_send_timeout 120s;
    proxy_read_timeout 120s;
    fastcgi_send_timeout 120s;
    fastcgi_read_timeout 120s;
  3. Restart the httpsa service using the following command:

    Shell
    service httpsa restart
Info

If the issue persists, it is recommended to contact supportthe Professional Services team.

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