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Applies to VoipNow Proffessional Professional 2.5 and VoipNow Service Provider Edition 3.0.0 - 3.5.0! |
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With VoipNow, this functionality can be achieved in two ways: either using the Incoming Call Rules, or with the help of Queue extensions. Each option is described in the following documentation: Incoming Call Rules, Queue Extensions.
Step-by-step guide
Incoming Call Rules
The Incoming Call Rules can be found in the Extensions Management page of several types of extensions: Phone Terminal, Queue, IVR, Voicemail, Conference, and Calling Card. This feature allows you to filter an extension's incoming calls. As a result, when a caller is trying to reach the extension, VoipNow can perform a set of predefined actions.
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- A rule like the one below will call both 002 and 003 when extension 0003*001 is called:
- A rule like the one below will start ringing extension 005 after 5 seconds and 007 after 8 seconds. This lasts for 20 seconds, meaning that 001 will ring for 20 seconds, 005 will ring for 15 seconds and 007 will ring for 12:
Queue Extensions
Queues are another form of distributing a call to other phone numbers. Aside from the call distribution algorithms, it can keep callers on-hold until an agent is available. Queue extensions come with various options that allow you to customize the call flow:
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There are many ways to combine all of the features and, in most cases, you'll be able to achieve the Hunt group that you wish to create.
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