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The IVR allows a computer to detect voice and dualtone multi-frequency signaling (DTMF) keypad inputs. Using an IVR extension, customers can access and control the VoipNow features via a telephone keypad or by speech recognition.
The IVR guides the customers using prerecorded or dynamically generated audio, directing them on how to proceed with their requests.
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The IVR's settings can be modified using the controls available in the Edit IVR <extension_name> page.
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