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Note

Applies to VoipNow 3 and higher!

When CallNow calls cannot be placed, the most frequently encountered reason is the lack of routing rules defined for the number you are dialing from. For instance, if you enter:

Code Block
Your name:* John
Your phone number:* + 5558889090

VoipNow dials 005558889090. If there are no routing rules set up for numbers starting with 00, the call will not be placed.

Here's another example:

Code Block
Your name:* John
Your phone number:* +1 5558889090

VoipNow will dial 0015558889090. If there are no routing rules set up for numbers starting with 001, the call will not be placed.

Step-by-step guide

To troubleshoot this, you need to create routing rules for numbers starting with 00. Here is how:

STEP 1: Log in as admin to the web interface.

STEP 2: Go to the Channels → Outgoing routing  [Outgoing Routing Rules Group assigned to the Service provider that owns the extension that will use CallNow] page.

STEP 3: Add a routing rule to process dialed numbers that start with 00.

Info

If Charging is enabled, make sure you have a cost added for the resulting number.

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