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One sure fact is that Unified Communications doesn't come as a product, but as a set of products put together in a consistent interface. This makes it desirable to users because of the easy access and the easy maintenance that this single interface provides.
Mobility
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Out of all the benefits that UC brings, the one that stands out is mobility. When travelling or whenever you are out of the office, all you need for a VoIP call and an online presence is a laptop with a broadband internet connection and an installed softphone on the said laptop. The softphone will only need to be
configured with the public IP address of the server running the IP PBX software as well as your authentication data. Imagine the increase in productivity
that this capability brings.
"As our study indicates that more SMB mobile professionals are connected via their smartphones and tablets, this enables them to work outside of the office more seamlessly, and encourages mobile professionals to nurture a connection with their local communities. In fact, 74 percent of SMB owners believe that it's crucial to be actively involved," said Godfrey Phillips, vice president for research at The Business Journals.
Your mobile phone is just an extension of Unified Communications. We aren’t trying to deny its importance, but just to underline that it is merely a component and that your mobility can be dramatically enhanced.
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71% of small to medium businesses adopt wireless technology |
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You’re travelling overseas on business. You have your cell phone but the fee is somewhere around $2.00 a minute. You don’t need a laptop, or a smartphone. Any device that connects to the internet will suffice. You can install a softphone on your iPod Touch for instance and make VoIP calls from any Wi-Fi hot spot. |
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