This page talks about how calls can be transferred to other users. |
With the Transfer Calls function users can easily transfer calls to other user using the phone keypad.
This option is available only for Phone terminal extensions with the multi-user aware permission enabled.
To enable this permission, click on the Roles and Phone Numbers icon under the Tools area. In the Roles and phone numbers for <user_name> page, enable the User is multi user aware permission as shown below.
Screenshot: The Permissions section from the Roles and phone numbers management page
Here are the operations available:
Put caller on hold and transfer to extension number forward_number with *2forward_number: This operation enables what is generally known as attended/warm transfer. In other words, if you're already in the middle of a phone conversation, you can press
There are two technicians working in the support team. A call is received on the extension belonging to tech guy no. 1, who has no solution for the caller's problem, but knows that tech guy no. 2 dealt with a similar issue last week.
*2
followed by his colleague's extension number, the call will be put on hold and a new call will be automatically placed to his colleague's number.