This page describes how to set up the Diagnostic Extension feature so that it work from your phone keypad.


The Diagnostic Extension is a special extension that allows the system administrator to find out details about several server parameters.

Set up the extension

Screenshot: The Diagnostic Extension Password (*011) section from the Zero Priority page.

The Diagnostic Extension Password (*011) can be enabled server-wide from the Unified Communications → Zero Priority → Monitoring tab. Fill in the Password control field, confirm it, then press OK.

How to use the diagnostic extension

To access this extension, dial *011. You will be asked for the password that you have set earlier.

VoipNow will announce the values of the following parameters:

Set monitoring preferences