This page contains instructions on how to manage call recording for users.

Overview

VoipNow provides users with the possibility of recording their incoming and outgoing calls. The Recorded Calls management page allows you to:

The call recording status can only be changed for Phone terminal extensions.

Operations with recorded calls

Check recorded calls

The list displays all the incoming and outgoing calls recorded for the selected user and, if the user is part of a group, for all the other user that chose to share their resources either with Everyone or only with the group(s) the current user is member of.

For each recorded call, VoipNow displays the following details:

Search for recorded calls

When you are searching for specific recorded call files, you can use one or more of the available filters:

Show folder <for extension> Search <CallerID>

Where:

<for extension>: The extension whose recorded calls you want to listen to. The folder name is the number of the extension that recorded the calls. If you do not want to limit the search, select All. The list gets updated automatically.
<CallerID>: The CallerID number of the extension you are looking for. The search results include both the incoming and the outgoing recorded calls.

Remove recorded calls

To remove a recorded call:

  1. Select the call from the table and click the Remove selected link on top of the table.
  2. To finalize it, select the Confirm removal checkbox and click OK. To return to the previous page without removing the recorded, click Cancel.

User's resource sharing

Phone terminal extensions

Queue extensions

Conference extensions


voipnow300_extensions/recorded_calls