This page contains instructions on how to set up the Set Call Priority rule. |
The Set Call Priority rule is only available for Queue extensions and it makes them treat certain calls with a predefined priority. With the help of this rule, you can set the order in which the incoming calls are routed through the queue.
The Set Call Priority rule structure is:
<Set call priority> to <call_priority> when CallerID <callerID_action> <number> and call is in time interval <time_interval>. Add in position <rule_position>. <Do not follow> other rules when call is not completed. |
This table contains the parameters required when setting up the Set Call Priority rule.
Option | Description |
---|---|
<callerID_action> | Choose when the Set Call Priority rule is performed:
Default value: Is any. |
<number> | Specify an extension number or a regular expression the incoming call will be matched to. Number matching is based on the CallerID. If the remote party does not send a CallerID, no matching can be performed. However, you can use the Is anonymous option to route anonymous calls. |
<time_interval> | Choose the time interval during which the incoming calls must be checked. Default value: Anytime. |
<call_priority> | Fill in the importance you want to associate to the specified number(s). |
<rule_position> | Specify the position of the rule in the list. |
<Do not follow> | This rule is considered final and, if the call is not completed, no other rules will apply. |