This page describes the Average Success Rate report, which displays both a graphical representation and a table with numeric information about the successful calls' distribution for the selected channel or for all the channels in the system. |
The pie chart allows you to compare the number of answered, failed, not answered, busy, unknown and not allowed calls with the total number of calls.
Screenshot: The ASR graphic for all the channels in the system
The graphic and the figures may vary from one channel to another. |
The table contains the distribution of successful calls. The following information is provided:
Screenshot: The ASR table for all the channels in the system
If you want to view the ASR statistics for a specific period of time or for a certain channel, you can use the available search controls to define your preferences:
Show Average Success Rate between |
Where:
After deciding on the filters, click the Search link. The graphic and the table will be updated.
If no calls were placed during the selected time interval, the graphic and the table will not be generated! |
You can export the ASR data to a .csv or a Microsoft Excel file.
Choose the columns to be exported and the output file format. If you choose to export the data to a Microsoft Excel file, the output will be a table with all selected columns. On the other hand, if you choose to export the data to a .csv file, the output will be a list with the entire selected information in the following format:
<disposition> <number_of_calls> <percentage> |
Call Distribution Based on Destination |