This paged describes the Call Failures report, which displays the distribution of failed calls based on the available failure reasons during all the chosen time interval's days/months. |
The chart uses colored lines to help you visualize the trend of the failure reasons over the specified time interval. The number of failed calls is displayed on the vertical axis, while the time interval is shown on the horizontal axis. This representation is useful because it keeps you informed about the causes that did not allow the calls to be completed.
Screenshot: The daily call failures for a 8 days interval
If you have selected one reason for failure, the chart will only contain one colored line, showing the evolution of that particular criteria throughout the entire time interval. |
The table is dynamically generated, depending on your search criteria. All reasons for failure can be displayed:
Screenshot: The table for the 8 days interval
No matter the failure reasons, the table will only display two columns:
If you want to view the Call Failures (CF) statistics for a specific period of time or for a certain failure reason, you can use the available search controls to define your preferences:
Show failed calls between |
Where:
After deciding on the filters, click the Search link. The graphic and the table will be updated.
If no calls were placed during the selected time interval, the graphic and the table will not be generated. |
You can export the Call Failures data to a .csv or a Microsoft Excel file:
Choose the columns to be exported and the output file format. If you choose to export the data to a Microsoft Excel file, the output will be a table with all selected columns. On the other hand, if you choose to export the data to a .csv file, the output will be a list with the entire selected information in the following format:
<day> <failed> <not_answered> <busy> <unknown> <not_allowed> <total> |
Call Distribution Based on Destination |