This page describes the Top Users Using Telephony report, which displays the top 10 Phone terminal extension users, based on the total duration of all their calls.
The chart uses colored bars to represent the top users. This representation keeps you informed at any time about the most active users. The total duration of the calls, in seconds, is displayed on the vertical axis.
Screenshot: The top ten users based on call duration
In order for the statistics to be generated, at least one
The table displays the following information about the top 10 users:
Screenshot: The top 10 users table
If you want to view the Top Users Using Telephony statistics for a certain period of time, you can use the available search controls to define your preferences.
Show top 10 telephony users between
After deciding on these filters, click the Search link. The graphic and table will be updated.
If no calls were made during the specified time interval, the graphic and table will not be generated.
You can export the Top Users Using Telephony data to a .csv or a Microsoft Excel file.
Choose the columns to be exported and the output file format. If you choose to export the data to a Microsoft Excel file, the output will be a table with all selected columns. On the other hand, if you choose to export the data to a .csv file, the output will be a list with the entire selected information in the following format:
<rank> <user_name> <calls> <duration>