Applies to VoipNow 3 and higher! |
This article describes how to dial an extension directly, without going through the whole IVR.
In order to allow IVR callers to dial the extension directly from a context, you need to take the following steps through the interface:
If you want to let your callers know about this feature, before you generate the IVR you should record a message along the lines of "If you know the extension number, you can dial it anytime" in your welcome message.