“We appreciate VoipNow because it's not just a standalone software. It's backed by the team of management and support staff and they are always developing on it to make it better. It has more features and functionality their API that allows for an amazing integration into any web-based CRM.” John Meloche, President of MeloTel Inc.
MeloTel is a National Phone, Internet, Hosting and Special Project Management company that provides services within all 10 provinces in Canada with one simple phone call. The company provides Voice over Internet Service as a hosted solution. It offers complete voiceover talent and production services and it relies on VoipNow to accomplish that.
Background:
MeloTel focuses on providing hosted telephony and data services to commercial organizations. Since MeloTel was a beginner in the VoIP industry, they found it extremely important to offer competitive features and functionality.
The company's services are addressed to Telemarketing centers, customer support departments, and government programs, small and medium commercial establishments. The nature of their clientele includes call centers that require CRM integration for click to call functionality.
The challenge:
For some time MeloTel worked to develop their own platform to allow them to control call flows, track and control users and billing. John Meloche, the company president, states that “It was daunting, and very expensive!”
They explored other possibilities and little did they now that they have had a glimpse of VoipNow before implementing it, but it was white labeled. After further research they found VoipNow and it was “like a dream” as they were already familiar with the system's functionality and its features.
Their reason for choosing VoipNow over other products was that it was not standalone software. VoipNow has various APIs destined for developers to customize it to their needs. MeloTel were pleased that by using the API they were able to integrate VoipNow into web-based CRMs. Moreover, John Meloche also praises 4PSA for backing VoipNow with a competent management and support staff that are continuously working to make it better.
Implemented solution: 
MeloTel's VoipNow servers are hosted within a data center and they deliver their services over the cloud.
The company has over 1000 clients and extensions. They use phone terminals, queues, IVRs, voice mail centers, conference, callback extensions, calling cards, intercom and paging extensions and log in centers.
They integrated VoipNow with various customer relationship management software products: Melochenator Software, DaFeeder and SalesForce. In addition to VoipNow, MeloTel also deploys proprietary Asterisk software.
Solution benefits:
After switching to VoipNow Professional, MeloTel has experienced lots of benefits:
APIs: 4PSA's VoipNow supports application development through APIs such as: CallAPI, SystemAPI and Business Zone API. They are flexible, cost-saving services that allow third-party software applications to do various operations that would otherwise have to be done manually.
Billing Management: VoipNow Professional takes the tasks of handling how your clients and resellers are charged and makes them automated. With its built-in billing engine, the administrator and reseller alike can set up charging plans that will later apply well established rules to determine the amounts that need to be paid for the service.
Client and Reseller Management: A single instance of VoipNow runs on a server and serves multiple client organizations or tenants. A service provider can still deploy multiple VoipNow Professional virtual environments on the same physical machine, even if the software is multi-tenant.
About VoipNow Professional:
VoipNow Professional is the leading Unified Communications platform designed for the cloud. The software delivers enriched hosted PBX services that feature voice, video, presence, faxing, and instant messaging. The solution comes with a strong feature-set that allows Service Providers to target business customers, a powerful automation that reduces operational costs, and an unbeatable cost-effective offer.