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Applies to VoipNow 3 and higher!

This article explains how to create an account that will be charged using a prepaid charging policy. It also includes information on how to access the call cost report for a specific extension so that you track its traffic in a given month.

General behavior

There are two main requirements that have to be met after choosing an existing Organization account (or creating a new one) from the Organizations Management page:

  • Set up a prepaid billing plan from the organization account's Add New Charging Plan for Organization {organization_name} page.
  • Add a new user account to the same organization and assign the already defined prepaid billing plan to it.


The following example shows how to create a 10 USD prepaid billing plan. 

STEP 1: Log in to the VoipNow browser interface.

STEP 2: If you have logged in with an admin or a Service Provider account, click the Organizations link in the left navigation panel. Click the name of the organization you want to add the extension account to.

STEP 3: Click the Charging plans link  in the left navigation panel.

STEP 4: Click the Add a charging plan icon in the Quick Links section.

STEP 5: Fill in a descriptive name for the charging plan you want to set up.

STEP 6: Make sure the Allow incoming callsAllow calls to public networkAllow local calls to extensionsAllow extended local calls to extensions options are enabled according to your requirements.

STEP 7: For the Charging plan type, select Prepaid.

STEP 8: Define the Charging Segments according to your requirements.

STEP 9: In the Fees fieldset, fill in the Initial credit available for outgoing calls and Initial credit available for incoming calls fields with the desired value. In our example, 10 USD.

STEP 10: Select the desired Charging method to be used by the extension account. You can use Fixed prices or Relative to call costs. 

STEP 11: Define the costs for all the allowed call types. Note that these options depend on what you have previously selected in step 6.

STEP 12: Click OK to save the plan.

Now you can create a new User under this Organization account and assign the previously defined prepaid charging plan to it. The User will then have a 10 USD prepaid credit that they can use for both internal and external incoming and outgoing calls. 

Call costs

To find out the call costs for a User account, take the following steps: 

STEP 1: Log in to the VoipNow browser interface.

STEP 2: Click the Users link in the left navigation panel.

STEP 3: Select the desired User account from the list.

STEP 4: In the User's management page, click the Call reports icon under the Quick Links area.

STEP 5: In the Call List section, you will find a detailed report on the user's call costs. 

STEP 6: From the drop-down list, select the month for which you want to see all the calls and their costs.

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