This page contains instructions on how to set up the Transfer To rule.
The Transfer To rule allows you to automatically transfer an incoming call to three possible destinations:
- another extension or public number
- your own Voicemail
- another extension's Voicemail
The Transfer To rule structure is for Phone terminal extensions:
For all the other extension types, the Transfer To rule structure is simplified to:
This table contains the parameters required for setting up the Transfer To rule.
The drop-down list includes two options:
Select number(s) if you want the calls to be directly transferred to another extension or to a public number; you may enter several numbers. If you want to transfer calls to your own voicemail or to the voicemail of another extension, select voicemail.
Once you select the Transfer to voicemail, a drop-down list of all the extensions with enabled Voicemail from your organization will become available. From that list, select the number of the extension you want to use for Transfer to voicemail.
If you want to transfer calls to you own voicemail, make sure you've selected the Enable voicemail checkbox in your Phone terminal setup page.
For Phone terminal extensions only! Default value: number(s).
|<destination_number>||Specify the number(s) of the extension(s) you want to transfer the incoming calls to.|
The destination numbers may belong to other local extensions, remote extensions or user groups. If you set the transfer to a user group ID, it means that all extensions of users in that group will ring.
Fill in the number of seconds the destination extension will ring before hanging up.
Choose when the Transfer to rule is performed:
Default value: is any.
|<number>||Specify an extension number or a regular expression the incoming call will be matched to. |
Number matching is based on the CallerID. If the remote party does not send a CallerID, no matching can be performed. However, you can use the
Pay attention to the <number> entry. You can specify the number as a combination of the 0-9 digits and the '+', 'X', 'Z', 'N', '[', ']', '.', '*' characters. The number entry supports the Asterisk number matching.
Choose the time interval during which incoming calls must be checked.
Default value: Anytime.
Select the status of the extension receiving the incoming call:
For Phone terminal extensions only! Default: does not matter.
Select the reason for which the incoming calls must be transferred to the new destination(s):
Default value: does not matter.
Select if you want the caller's name to be requested before connecting the call or not.
Default: Do not ask.
Allow the called public phone number(s) to further transfer the call(s) to other destinations or not.
Specify if you want the current extension to be called as well when an incoming call is received or not. If you select do not call, only the extension the calls are transferred to will be rung.
|<current_extension_number>||This is the current extension's number. For Phone terminal extensions only!|
Specify the position of the rule in the list.
|<key_value>||Specify a key that can be used to enable/disable the routing rule from the phone terminal pad by dialing *74 <key_value>.|
The Can be managed from the extension with keypad code <key_value> text is only displayed for Phone Terminal extensions.
|<Follow/Do not follow>|
Specify if you want the rule to be considered final or not:
Transfer calls to voicemail
If you choose to transfer incoming calls to voicemail, the <destination_number> and ring these for <ring_time> seconds text will no longer be displayed.
Instead, you will be shown a drop-down list of all the extensions with enabled Voicemail from your organization. If you want to calls to be automatically transferred to your own voicemail, select your extension's number from that list. If you want to transfer calls to another extension's voicemail, select its number.
Also, the following lines will not be displayed:
Except where otherwise noted, content in this space is licensed under a Creative Commons Attribution 4.0 International.