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This document contains all changes performed in VoipNow 3.0.0.

VoipNow 3.0.0 is a new software and bundles a technically different architecture. Therefore, being a new product there are no changes to the previous versions.

However, in order to support our existing customers that upgrade from the latest version of VoipNow Professional 2.5, we compiled the list of changes below.

Features Enhancement Resolved

VoipNow 3.0.0 Maintenance Release M1 121213

VoipNow Component



Support Zone Ticket ID

JIRA Ticket ID
Fixed call statistics not rendering properly.-VNP-48427
Fixed channel cost management search.-VNP-48422
Fixed monitoring that can affect upgrades on deployments with large databases.-VNP-48397
Fixed access via hostname on demo servers.
Improved failed login logs.-


Fixed custom logo upload.-VNP-48373
Fixed utility for admin password reset.-VNP-48358
Updated g729 codec build.-VNP-48371
Fixed fax settings not being correctly applied.
Fixed voicemail answering on disabled users after transfer from queue.-VNP-48386
Fixed extension reachability issue on NAT and Private/Public Infrastructure.PRM-876227VNP-48388
Node is marked as damaged when any change is performed in infrastructure.-VNP-48404
Fixed fax issue cause by httpport being migrated incorrectly.-VNP-48420
Fixed fatal error in cost management page.-VNP-48422
Send feedback is no longer displayed when whitebox is enabled.ACB-513916VNP-48398

Automation Component

No changes were made.

VoipNow 3.0.0 GA Release 121128.27

VoipNow Component



Support Zone Ticket ID

JIRA Ticket ID
Daily automatic backup includes MySQL and distributed database HubRing.-VNP-48042
New configuration templates are available for Escene phones.-VNP-48067
New configuration templates are available for Favil phones.-VNP-48065
A new provisioning template is available for Panasonic KX-UT123 phone.-VNP-47358
VoipNow is using a fast and scalable web application firewall to cover common attacks such as cross-site scripting (CSS) and SQL injection.-VNP-45789
The Extension Overview user interface section now displays both the private IP address of an extension behind NAT and the IP address of the routing device.-VNP-47653
Enhanced the Cloud Management user interface area to make it possible to select the storage engine and to manage the settings related to Amazon S3 storage.-VNP-47364
Caller ID information is now available in Call Reports user interface area.GNE-318269VNP-45791
A new RESTful API, called Unified API is available. The UnifiedAPI aims to control all aspects of the interaction with the system (including real-time events such as phone calls) in an easier, faster, and more reliable way. It is compatible with the OpenSocial standard.--
Extension visualization allows users to easily migrate between physical phone terminals. They can move their extension from a phone terminal to another, opening the gate for a lot of new services such as virtual desk, mobile workforce, time based shifts.--
The Apps developed by third parties using UnifiedAPI can now be managed from the web user interface. The process of registering an application is using a Facebook like approach and it is based on OAuth 2.0 specification.--

The history based queue routing tries to connect a caller first to an agent she/he previously talked to. This increases the customer satisfaction in many environments.

An administrator can send feedback about VoipNow directly from the web user interface. The user interface is integrated with the GetSatisfaction community and help us to get more easily feedback from our customers and prospects.  
VoipNow is using the next generation Hub Architecture that increases the scalability, reliability, performance, and security of the system. The cloud infrastructure provisioned is managed using the web user interface.--
VoipNow can now store voicemails, recordings, and incoming faxes in cloud storage engines compatible with the Amazon S3 protocol. The ability to store information on the POSIX filesystem is still preserved.--

The open source components used in VoipNow are upgraded to newer and better versions. For example, the PBX component was upgraded to Asterisk 1.8 branch, and the SIP component to Kamailio 3.1 branch.

The help has been dramatically improved and it is available online as Wiki based documentation.--
The performance and usability of the web user interface has been improved and provides now better navigation experience on high resolutions.--
VoipNow is compatible out of the box with Microsoft Lync.--
A script to automate the MySQL installation using 4PSA repositories is now available.-VNP-48097
The user is informed in the web user interface about the implications of changing the S3 bucket storage.-VNP-48167
Updated the configuration templates for the following phones: Polycom 330, 331, 550, 650 with Polycom Firmware 3.3.1.-VNP-45536
Improved security mechanisms associated with authentication and authorization.-VNP-48260
Improved the remote user authentication mechanism for external applications.-VNP-46147
VoipNow can now automatically generate the Event ID parameter, when assigning call events to an extension.
Operations like removing a node, deactivating a node or fixing a node are now supported for the Cloud Management user interface area.-VNP-47637
Added the option to resend the phone password to the owner of a phone terminal extension.-VNP-47496
Added TCP related channel fields in the Provider Templates user interface area.-VNP-46277
The account level management has been reorganized in order to better match the business profile of the customers.--
The From header for email messages dispatched by VoipNow can be now be set using email templates. In the previous version, the From header was populated with the email address of the user.-VNP-41443
Added "SIP trunking management" permission. Only these users would be able to manage SIP trunking.-VNP-40819
GetOpenID and were removed from the OpenID providers list.-VNP-44450
The SIP MWI notification was not working consistently in all situations.USL-365824VNP-48210
It was not possible to put an audio session which advertised T.38 capabilities on hold.RUQ-765136VNP-45061
The infrastructure properties from the Cloud Management user interface area did not allow setting the private connectivity.-VNP-47318
The Encryption Keys user interface section is now disabled for a distributed environment.-VNP-47694
Infrastructure management operations in user interface areas like Zero Priority, Update are not available anymore for nodes without Infrastructure Controller role.-VNP-46041
The transport protocol and port were incorrectly available for some user interface sections of the SIP role in the Cloud Management area.-VNP-47442
The Customer Connectivity user interface settings from the Cloud Management were considered inconsistent.-VNP-46677
Internationalization was not fully supported for email templates.-VNP-47857
It was not possible to filter channel in the web user interface based on search criteria.-VNP-47843
Trying to add a new extension after enabling 'Select extension type parameters', it was impossible to reach the Phone Terminal Setup user interface area.-VNP-47827
Fatal errors if using a setup with multiple Hubring nodes and one of them is not available.-VNP-47677
When authenticating using the HTTP headers, the Bearer key word that helps to identify the format of the token was not sent in the request.-VNP-47932
It was not possible to download the Voicemail Greetings files in the user interface.-VNP-47963
The CallAPI status method did not show enough information about the remote party when the call was initiated with MakeCall and the source number was not an extension id. This issue is now fixed by the new UnifiedAPI.VLN-286890VNP-45664

If a call is transferred from an IVR to a phone terminal extension, the ringing state could not be determined using the CallAPI Status request.The new UnifiedAPI fixes this issue.EZN-179569


If a call is transferred through at least two extensions using ICR rules, some history about the calls was not recorded in Call Reports.RSZ-867196VNP-44969
The tool tip for CallerID field in ICR rules incorrectly stated that multiple CalllerIDs could be used.KJN-475777VNP-44503
For an ICR with a cascade rule that it is using multiple numbers to cascade to, the feature to activate a rule (*74RULE_KEY) did not work.JLY-927431, VLL-71817VNP-43759
If the Contact name was changed for an extension in the web interface, the new value was not reflected in the Call Reports.SFY-753102VNP-43574
In some scenarious when the CallAPI MakeCall request was using public phone numbers for caller and callee, the CallerID presented to the callee was incorrect. The new UnifiedAPI fixes this issue.RFV-143523


When a phone terminal extension that was also an agent in the system was removed, queue still considered it available for some time.KED-406694


Determining the extensions' presence status on the organization level caused an authorization error. The new UnifiedAPI fixes this issue.ERJ-669725, VPS-123459, EAD-508951VNP-43512
Importing routing rules might not have worked at all at service provider level.DPH-500729VNP-43407
Due to a race condition, CallAPI Unpark could have made the PBX component to crash. The new UnifiedAPI fixes this issue.MVI-313704VNP-43386
Callers to queues were allowed in some situations to make call transfers. This has been restricted.JCZ-291877VNP-43374
The URLs for Custom Buttons did not allow the dash character.RIJ-924725


Possible errors in charging engine caching lead to call completion failure. Such inconsistencies are now handled.SLC-142595, KWB-999256VNP-42935
When a call was transferred through multiple extensions using ICRs, it was possible that some rules were not taken into consideration.ODK-874583VNP-42898
When a call was transferred through extensions of different types, it was possible that information regarding the last transfer to miss from Call Reports.DXY-605142


When a call participant supported video and the other participant did not, the video session have been activated when a phone was placed on hold, resulting in dropped call.PRC-836297VNP-42735
The product name was displayed in white label mode in the "Forgot Password" form.RAF-737358


The SIP session times set on Channel Preferences web user interface were not considered.GOC-629483VNP-42421
Unconfirmed voice mail greetings files were kept on the system. If not confirmed, greetings are now removed.FVX-447912VNP-42341
When a channel was prefixing all phone calls, there was an inconsistent view of the destination number between Recorded Calls and Call Reports.JMG-812135VNP-42245

Multiple sound files can be configured for different languages. When the IVR attempted to play the default sound, the wrong sound file was selected on account of an invalid directory.


When a call was traversing advanced extensions such as IVR, queue, a participant in the call might have encountered delays in voice packets

OCB-885233, QVT-333320


If in the IVR a file named "s" with any accepted extension (e.g. gsm) was added to the set of sound files, this file was played when the call was transferred.FYS-508996


In the IVR MOH sounds could have been incorrectly used in the "play sound" action.CGP-520437


If the setting "Preserve original CallerID on transferred calls" was not selected and if a call received from an external party was transferred using an ICR rule, the Call Reports failed to indicate correctly the caller party for the initial call received by the system.CAK-492001, HTQ-32627, PUI-504149, GQR-337353, QRJ-802967VNP-41448
The queue distribution algorithm "Random with penalty member" was not functioning consistently all the time.KOC-574189VNP-41162
If an extension used several CallerIDs, it was possible that the SIP P-Asserted-Identity and Contact headers contained incorrect values, based on non default CallerID,MFD-981389


The music on hold functionality was not working when custom directories used for MOH were deleted and PBX module handled it was reloaded.JTK-111973VNP-40838

Some PBX errors were thrown if *95 was closed after the voice mail password was asked.



The number organizations displayed in the web interface was not remembered when the user navigated away from the list.VHZ-851023VNP-40407
The Call Reports and Call Recording listing used different indexing algorithms, which made difficult to identify the relationship between a call and its call records.BVO-969829


The SIP From header was not reused after a SIP message of type 302 was received, causing various interoperability issues.-


SIP "183 Session in Progress" is no longer sent by the PBX component, to avoid interoperability issues.

If a remote agent was added in a new queue using the same ID previously set for him in a deleted queue, this generated an error and incorrect state.-


On ICRs the enable/disable *74<keycode> was present for all types of extensions, while it should have been available only for phone terminal extensions.-


If a queue agent was ringing and it was paused from the web user interface, it was possible that his status to be displayed ONLINE instead of PAUSED.-


If the software license was about to expire, the fax approval web interface page (http://<hostname>/fax) was not accessible.-


A System API request of type AddReseller with a password that had a length <= 5 generated an incorrect error message ("302: The password cannot contain the login name and must not be numeric").-


The SIP OPTIONS messages were sent even to unregistered phones, generating useless signaling traffic.-VNP-40791
Sometimes, it was possible that a call transferred multiple times using *2 to be ended prematurely.-VNP-40745
If an extend call (between the extensions of two organizations) reached the voice mail, the default custom greeting transmitted the internal phone number instead of the public one.-


When a user checked voice mail using a phone terminal extension, the "Press 3 for advanced options" menu item was read even though there were no menu options within this advanced options sub-menu.-VNP-40537
When non ASCII characters were used in the email headers of the email containing the fax, the fax could not have been sent.RYE-802976


Sometimes, when a call is diverted from an ICR towards a destination included in a free minutes package, the call is still charged.FXW-458197, NVP-548603


In the web user interface, the charging call credit field allowed negative values. In this version this behavior is prohibited.QPR-955785VNP-42669
The call between two parties outside the system, initiated using the CallAPI MakeCallbackCall request could not be closed using CallAPI. The new UnifiedAPI fixes this behavior.STC-295962


In default configuration, the voicemail system did not read the envelope of the each message.OHB-861648VNP-41602
The System API and the web user interface are now consistent in assigning DIDs to an account.-VNP-41562

Automation Component

TypeDetailsSupport Zone Ticket IDJIRA Issue ID
Platform plugin definitions have been migrated to cloud technology definitions in order to support cloud provisioning.-VNP-43352
Technology plugins can be defined on multiple versions, making it possible to have more cloud instances on different VoipNow versions.--
Added cloud templates and resources for VoipNow 3.--

Email templates can be customized in a centralized location for all system events.

Deployment email templates support placeholders which can be customized on each cloud instance.--
Integrated IDEAL payment gateway.-VNA-14714
On cloud upgrade, products are disabled only if there are invalid provisioning templates.-VNA-14941
Secured connection to VoipNow database from the online store.-VNP-45354

Included search in online store presentation languages list.

Could not enable a disabled custom email in Email Templates.-VNA-15020
Invalid values for provisioning templates roles on cloud upgrade.-VNA-14937
Fatal error in web interface.-VNA-14931
Save settings when editing a provisioning facility.-VNA-14921
Web interface error in deployments without Automation license.-VNA-14923
Display of products in Online Store.-VNA-14939
Issues setting up OpenID from the Online Store.-VNA-14986, VNA-15004
Issue with payment using
Web interface error when adding store items.-VNA-14917
Issue with adding a new 'Account Limits' template.-VNA-14945
Filtering of add-ons for a specific cloud on new store item.-VNA-14955
Fixed scrollbar layout in invoice notes plugin.-VNA-14819
The payment details are filled in correctly when Paypal Billing Agreement is used on an order issued from automation control panel.-VNA-14741
Added missing language pack keys in Paypal payment plugin.-VNA-14706
Credit balance area is now visible in online store, records are correctly fetched for one client at a time.-VNA-14697
Fixed default currency field validation.-VNA-13431
Fixed online store version setup.-VNA-14617

Known Issues

Known issues describe unexpected behavior or known defects in the release. It is possible that some of them are already resolved, but they are not fully tested.

The following issues could not be solved without potentially affecting a large number of installations.

TypeDetailsWorkaroundSupport Zone Ticket IDJIRA Issue ID

For few .pdf files, trying to send a fax via email or via the fax center causes the web interface to become unresponsive. The ghostscript process is hanging with 100% CPU usage.

Killing ghostscript processes will release the web interface and you should try to use a different file format (tiff).JIN-973323VNP-44297

The SIP maddr parameter is not fully supported in the Contact headers. It can generate interoperability issues with old SIP implementations that uses this parameter.

The SIP proxy configuration file can be tweaked to establish the destination of some SIP messages (e.g $du = "sip:" + $(ruri{uri.maddr}) + ":" + $rp;)IGL-664107


The PBX component considers the bit marker set sufficient for detecting RTP time stamp differences. This can cause interoperability issues with few devices which are not implemented accordingly to the industry standards.-KEQ-755885


There are fax interoperability issues with Grandstream HT502 ATA.-n/-aVNP-42329
LiveMonitor not available.Use any monitoring system.--
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