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This method allows barging in on a call in particular contexts such as User, Organization or global.

Request/Response model

Overview

Use this request to barge in on an existing phone call. The request is very useful when you want to intercept the conversation of a queue agent with a customer.

The request identifies the phone call using the User Id, Extension number, and PhoneCall Id. If successful, it returns the PhoneCall that was updated.

The request is made by an App that is registered to a User account.

To barge in on a phone call in a desired context, issue a HTTP PUT request:

Model
HTTP-Method       = "PUT"
URI-Fragment      = "/uapi/phoneCalls/" User-Id "/" Extension-Number "/" PhoneCall-Id
Query-Parameters  = null
Request-Payload   = PhoneCallAction

Return-Object     = PhoneCall
Example
PUT /uapi/phoneCalls/12/0003*210/b817d2618fe6f1804333
HTTP/1.1
HOST uapi.voipnow.com
Content Type: application/json
Authorization: Bearer token

{
  "action": "BargeIn",
  "sendCallTo": "0003*024",
  "callerId": "John Doe <42420042>",
  "waitForPickup": "20",
  "phoneCallViewId": "01"
}


Request

This section describes how to format the request to the service.

URI fragment

The following parameters must be sent in the URI fragment:

NameTypeRequiredDescription

userId

User-Id

Yes

Id of the User that owns the Extension involved in the call.
It can take one of the following values:
@me - refers to the  authenticated User .
@viewer - also refers to the  authenticated User .
@owner - refers to the User that owns the Extension used to make the phone call.
User-Id - refers to the unique identifier of the User.
Default: @me

extension

UAPI-Extension-Number

Yes

The number of the Extension involved in the call.
Use @self to match all the extensions under the User.

phoneCallId

Object-Id

Yes

Id of a PhoneCall resource that must be updated.
If not provided, all phone calls owned by Extension are parked.
If the Extension is unknown, you can use @self and phoneCallId to identify the phone call.
The PhoneCallId can be retrieved using the List PhoneCalls request.

Request Payload

When barging in on a PhoneCall, the following restrictions apply to the PhoneCall resource sent in the Request Payload:

NameTypeRequiredDescription
actionStringYesAction must be set to BargeIn.
sendCallTo

UAPI-Extension-Number

YesNumber of the extension that will barge in.
Must be in the same Organization as the Extension given in the URI-Fragment.
Must refer to a Phone Terminal Extension.
callerId UAPI-Caller-Id NoThe caller name and number.
It is displayed to the source.
Default: the callerId of the Phone Terminal Extension.
waitForPickupNumberNoThe maximum number of seconds to wait until one of the phone numbers used picks up.
When the time value set here runs out, the call is cancelled.
Default: 25 seconds.
phoneCallViewIdStringYesThe PhoneCallView that is subject to the update.

Response

Success

If successful, the request returns the PhoneCall that was updated and the following HTTP statuses:

HTTP CodeDescription
200The phone call is returned.
204There are no phone calls to be returned.

Response

When it fails, the request returns the following error codes:

HTTP CodeCodeDescription
400pc_timeout_invalidValue supplied in waitForPickup parameter is missing or invalid. The parameter must be numeric and higher than 0.
400pc_callerid_invalidValue supplied in callerId parameter is missing or invalid. The parameter must be set to a value with the format: John Doe <+3334444>.
400pc_phonecall_invalidValue supplied in phoneCallId from the URI-Fragment is invalid. The parameter must be set to an alpha-numeric value and reference an existing phone call.
400pc_phonecallview_invalidValue supplied in phoneCallViewId parameter is missing or invalid. The parameter must reference a view of the phone call identfied by the phoneCallId given in the URI-Fragment.
400pc_sendcallto_invalidValue supplied in sendCallTo parameter is missing or invalid. The parameter must be set to the number of a phone terminal extension.

Response Body

If any 4xx or 5xx status codes is returned, the body contains the error response. When the request is successful and 200 OK is returned, the body contains a JSON representation.

Examples

Below you can find an example that will help you understand the request and the response.

0003*024 is the number of the Extension that barges in. The Service calls 0003*024 first and displays the Barge In <42420042> as caller Id. After 0003*024 responds, it is connected to 0003*210 and can join the conversation.

The phoneCallViewId identifies the phone call that is connected to. Once the connection is made, the 02 phoneCallView is created. The request is made by an App on behalf of a User.

HTTP Request
PUT /uapi/phoneCalls/12/0003*210/b817d2618fe6f1804333
HTTP/1.1
HOST uapi.voipnow.com
Content Type: application/json
Authorization: Bearer token

{
  "action": "BargeIn",
  "sendCallTo": "0003*024",
  "callerId": "John Doe <42420042>",
  "waitForPickup": "20",
  "phoneCallViewId": "01"
}

Assuming that the request has been successful, the Service sends the following answer:

HTTP Response
HTTP/1.1 202 Accepted
...
   
{"id":"b817d2618fe6f1804333",
  "extension":"0003*210",
  "link":{"self":"https://x.x.x.x//uapi/phoneCalls/12/0003*210/b817d2618fe6f1804333"}
}

Use the link returned by the Service to list the details of the PhoneCall making a List PhoneCalls request. The list request outputs the following:

HTTP Response
HTTP/1.1 200 OK
...

{"id":"b817d2618fe6f1804333",
  "extension":"0003*210",
  "ownerId":"3",
  "ownerName":"Default Organization", 
  "answered":"2012-06-27T16:08:55+03:00",
  "published":"2012-06-27T16:08:50+02:00",
  "phoneCallView":[
    {
       "id":"01",
       "extension":"0003*210",
       "answered":"2012-06-27T16:08:55+03:00",
       "status":"5", 
       "callerId":"John Doe <444555>",
       "source":["777888"],
       "destination":["0003*210"]
     }
	{
       "id":"02",
       "extension":"0003*210",
       "answered":"2012-06-27T16:08:55+03:00",
       "status":"5", 
       "callerId":"Barge In <3334444>",
       "source":["0003*024"],
       "destination":["0003*210"]
     }
 ]
}
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