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Get Started with VoipNow

Pre-Installation Checklist

Install VoipNow

Initial Configuration

Setting the SIP Channels

Adding the Public Phone Numbers

Setting the Channel Costs

Setting the Routing Rules

Setting a Charging Plan

Creating Accounts

Configuring a Phone Extension

Setting the Phone Terminal Extension

Setting the Queue Extension

Setting the IVR Extension

Setting the Voicemail Center Extension

Setting the Conference Extension

Setting the Callback Extension

Setting the Calling Card Extension

Setting the Intercom/Paging Extension

Setting the Queue Login Center Extension

Provisioning and SIP

Test the System Features

FAQs

Phone Quick Setup

About Extensions

Phone Codes in VoipNow

Phone Terminal Extension Features

Anonymize CallerID

Call Parking

Call Pickup

Call Recording

Call Transfer

Call Waiting

Directory

Do Not Disturb

Extension Virtualization

Intercom/Paging Extensions

Password Protection

Set Incoming Call Rules

SIP Presence

The Conference Feature

The Queue Membership Feature

The Voicemail Feature

Utility Features

Set up the Phone

VoipNow User's Guide

User Interface

Manage Licensing

Administration

Change Timezone

Customization

Customize the Interface

Edit Contact Details

Localization

Manage Account Templates

Extension Templates

Organization Templates

Service Provider Templates

User Templates

Manage Backup

Back up on Remote System

Backup Directories and Preferences

Backup Operations

Restore the VoipNow System

Manage Call Screening

Manage Database Categories

Manage Restricted Phone Numbers

Manage Email Templates

Customize Settings

Organization Email Templates

Security Email Templates

Service Provider Email Templates

Unified Communications Email Templates

User Email Templates

Manage Equipment Templates

Add Provisioning Templates

Configuration File Variables

Customize Template Files

Global Preferences

Import Configuration Files

Operations with Equipment Templates

Manage Forbidden Extensions

Manage Login Accounts

Manage Monitoring

Manage Authentication History

Manage Failed Authentication

Request Log

Manage SIP Devices

Operations with SIP Devices

Provision a SIP Device

Provisioning permission levels

Manage Skins

Manage Sounds

Add Sound

Manage Sound Folders

Manage Sound Languages

Operations with Sounds

Manage Time Intervals

Operations with SIP Provider Templates

Provider Template File Format

Set Up System Preferences

Set Charging Preferences

Set Fax Preferences

Set General Preferences

Set Integration Preferences

Set Monitoring Preferences

Set SIP Preferences

Update Server

System Authentication

Customize Login Preferences

Manage Network Access

Manage OpenID

Charging

Add Charging Exceptions

Add Charging Plan

Add Free Minutes

Manage Charging Exceptions

Manage Charging Plans

Remove Free Minutes

Upload Charging Exceptions

Channels

Add ENUM Channel

Add PRI Channel

Add SIP Channel

Channel Groups

Manage Channel Costs

Add Channel Cost

Operations with Channel Costs

Manage Channels

Manage Outgoing Routing

Add Routing Group

Operations with Call Rules

Operations with Routing Groups

Manage Public Numbers

Service Providers

Add Service Provider

Service Provider Operations

Service Provider Tools Area

Service Provider's Apps

Service Provider's Call Screening

Service Provider's Charging

Service Provider's Custom Buttons

Service Provider's Login Accounts

Service Provider's OpenID Identities

Service Provider's Outgoing Routing Rules

Service Provider's Report

Service Provider's Reports

Service Provider's SIP Devices

Service Provider's Sounds

Service Provider's Templates

Service Provider's Time Intervals

Set Up Service Provider Roles

Organizations

Add Organization

Organization Operations

Organization Tools Area

Organization's Apps

Organization's Call Screening

Organization's Charging

Organization's Custom Buttons

Organization's OpenID Identities

Organization's Outgoing Routing Rules

Organization's Reports

Organization's SIP Devices

Organization's Sounds

Organization's Templates

Organization's Time Intervals

Organization's User Groups

Set Up Organization Roles

Users

Add User

Set Up User Roles

User Operations

User Tools Area

User's Apps

User's Call Screening

User's Charging

User's Fax Center

User's Mailbox

User's OpenID Identities

User's Outgoing Call Rules

User's Recorded Calls

User's Reports

User's Resource Sharing

User's SIP Devices

User's Sounds

User's Templates

User's Time Intervals

Extensions

Add Extension

Call Events

Callback Extension

Add Authorized CallerID

Manage Authorized CallerIDs

Calling Card Extension

Add Card Code

Generate Card Codes

Manage Card Codes

Manage Card Codes Credit

Conference Extension

Manage Scheduled Conferences

Schedule a Conference

Extension Call Screening

Extension Overview

Incoming Call Rules

The Authenticate Rule

The Cascade Rule

The Hang Up Rule

The Play Busy Rule

The Play Congestion Rule

The Set Call Priority Rule

The Transfer To Rule

Intercom/Paging Extension

IVR Extension

Add Action

Add IVR Context

IVR Operations

IVR Setup

Manage Extensions

Phone Call Events

Phone Terminal Extension

Phone Terminal Fax

Phone Terminal Provisioning

Phone Terminal Queue Member

Phone Terminal Setup

Phone Terminal Voicemail

Queue Extension

Add Local Agent

Add Remote Agent

Agent Status

Call Distribution Algorithm

Manage Queue Agents

Queue Report

Agents Report

Calls Distribution Report

Queue Report Overview

Answered Calls Report

Unanswered Calls Report

Queue Setup

Queue Login Center Extension

Voicemail Center Extension

Reports

Call Flows

Call Reports

Call Statistics

Average Call Duration

Average Success Rate

Call Distribution Based on Destination

Call Distribution Based on Extension Type

Call Failures

Longest Time to Complete

Top Hangup Causes

Top Users Using Telephony

Overview Tab

Appendix

Signaling Methods

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User Guide

Quick Start Guides

About

This area includes a series of short guides to help you get started with VoipNow.

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Last updated: Dec 4, 2025