About Extensions ​
This page contains a short introduction to extensions.
Overview ​
The extension is a number associated to a phone device. It is defined by a number, a caller ID, a set of preferences and properties.
Extension Number ​
A three digit number, e.g. 001*003, where 001 is the Organization ID and 003 is the the local extension number.
Caller ID ​
The public phone number assigned to the extension.
Preferences ​
One can either use the templates available in the system or can customize it to suit their own needs.
Properties ​
The properties of the extension take into consideration the extension type. They can have a specific set of incoming rules or a particular charging plan. They can have Conference or CallNow features activated.
Extension Types ​
VoipNow supports several types of extensions that you find listed below, among which Phone Terminal is the most frequently used.
- Phone Terminal
- Queue
- IVR
- Voicemail Center
- Conference
- Callback
- Calling Card
- Intercom/Paging
- Queue Login Center
Each extension type comes with its own set of specific features: from Voicemail to Call Recording, to , etc.