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This section describes the UnifiedAPI requests used to manipulate Extensions.

Overview

The Extension Services are used to manage and list phone call events, fetch the registration status of an extension, and manipulate the status of queue agents.

The Service is available to Apps registered to the following account types:

  • Administrator
  • Organization
  • User

Requests

Phone Call Events

This service allows you to add call events for an Extension. These events are executed every time an Extension receives, closes, or sends a call.

NameREST URIDescription
Create

POST

/extensions/userId/extensionNumber/phoneCallEvents/

Creates a new phone call event.
Update

PUT

/extensions/userId/extensionNumber/phoneCallEvents/phoneCallEventId

Updates a phone call event.
List

GET

/extensions/userId/extensionNumber/phoneCallEvents

Lists all the phone call events.
Delete

DELETE

/extensions/userId/extensionNumber/phoneCallEvents/phoneCallEventId

Deletes an phone call event.

Presence

This service allows you to check the registration status of an Extension.

NameREST URIDescription
List

GET

/extensions/userId/extensionNumber/presence

List the status and the type of phone where the extension is registered.

Queue Agent

This service allows you to log in, log out, and pause queue agents.

NameREST URIDescription
Update

PUT

/extensions/userId/extensionNumber/queueAgent/agentId

Logs in or logs out a queue agent.
List

GET

/extensions/userId/extensionNumber/queueAgent

List the all the statues of a queue agent.

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